NVS Travel Solutions Private Limited Looking for Associate Customer Success Manager at Bengaluru, Karnataka, India

1 month ago


Bengaluru, India NVS Travel Solutions Private Limited Full time

Job Brief

Looking for a young and active woman who is outgoing, great at building relationships, understands client expectations well. Someone with good spoken and written communication skills. Someone who presents themselves well in professional attire and unafraid of travelling to meet clients at their location.

About The Firm

NVS Travel Solutions is a 50 Crore company with a legacy of delighting clients over 2 decades. Our clients are directors and important decision makers of large corporations and institutions. We currently serve 30+ schools and corporations based in bangalore and are looking to actively expand to other top cities in india.We pride ourselves on providing top-notch safety, reliability, and comfort to 20,000+ commuters who rely on us for their commute to work/ school or business needs. We provide 4 services, student transportation services, employee transportation services, Pan India premium Cab rental service, and a SaaS for transport management.

Job Responsibilities

Key Responsibility Areas (KRAs)

  • Post Sales Client coordination and feedback collection.
  • Organise transport staff trainings at client premises.
  • Ensure accurate and timely availability of s that throw light on our service quality & performance.

KPIs

  • CSAT

Job Role

  • Post sales client coordination.
  • Email/ Phone coordination with clients as required.
  • Periodically visit clients in person and collect feedback.
  • Organise transport staff trainings at client premises.
  • Collaborate with other managers to prepare a training calendar.
  • Obtain required permissions in advance and organise trainings.
  • Collect training feedback and photographs.
  • Check s
  • Coordinate & manage back office executives to collect s.
  • Verify and analyse them.
  • Present data.

Pre-Requisites

  • Experience with in person client interactions.
  • Experience with Excel
  • Good email communication skills.
  • Proven ability to coordinate & organise events.

Qualifications

12th Pass / Degree

Skills: communication skills,email,customer interaction,client presentation,time management,client issue resolution,logistic support



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