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Observability/Monitoring/Tools Engineer

1 month ago

Bangalore, India Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

We are actively seeking a proactive and skilled Engineer specializing in

Observability, Monitoring, and Automation to join our dynamic team. In this

critical role, you will be responsible for implementing, managing, and

enhancing observability platforms to ensure optimal network and

application performance. Your responsibilities will include configuring

alerts and dashboards, end-to-end automation, and conducting data trend

analysis.

This position is ideal for individuals with a strong background in

observability platform engineering, network and application performance

monitoring, and automation, who are eager to leverage their technical

expertise in a collaborative and fast-paced environment. Experience with

observability platforms and tools like Datadog and SolarWinds is a plus. If

you are passionate about building scalable systems, enhancing

observability, and working with cross-functional teams, and are committed

to delivering high-quality solutions, this could be the perfect opportunity for

you.

Core experience/responsibilities

● Monitoring Platform Engineering

○ 5+ years of experience with platforms such as SolarWinds,

Datadog, HP Openview, BMC, etc.

○ 5+ years of experience in network, application performance, and

synthetic monitoring.

○ Expertise in configuring alerts, creating dashboards, and

conducting data trend analysis.

○ Experience in automating the detection of missing assets and

configuring them into the monitoring ecosystem via REST

API/scripting.

○ Proficiency in monitoring various end devices including routers,

switches, firewalls, storage, virtual, Windows servers, Linux

servers, and UNIX servers.

○ 5+ years of experience automating infrastructure operations

using tools like Ansible and Python for event correlation.

○ Expertise in integrating monitoring data with other platforms such

as CMDB/ServiceNow.

○ Experience configuring monitors using SNMP, SSH, WinRM, WMI,

JMX, etc.

○ Ability to design and implement highly available continuous

monitoring platforms for 24x7 operations.

● Technical Solutions and Collaboration

○ Recommend baseline monitoring thresholds, KPIs, and SLAs.

○ Provide solutions to complex problems and drive process

improvements.

○ Experience with both on-premise and cloud environments.

○ Expertise in advanced troubleshooting and root cause analysis.

○ Proficiency with platforms like ServiceNow, Remedy, or Assyst.

○ Identify automation opportunities and implement proactive

monitoring solutions.

○ Work effectively with Enterprise Architects, OS engineers, and

operations support teams to provide training, develop guidelines,

and serve as a subject matter expert.

● Design and Implementation

○ Participate in technical design discussions, considering trade-offs

to support business value, scalability, and delivery timelines.

○ Ensure adherence to architectural governance and security

standards.

○ Contribute to the design and architecture of high-performance,

scalable systems, ensuring they meet business requirements and

are cost-effective.

○ Integrate security best practices into the design and

implementation of systems, ensuring robust protection against

threats.

● Process/Operational Experience

○ Plan and execute system and software installations, upgrades,

and changes across the organization.

○ Understand various methodologies such as Agile, Scrum, and

manage project objectives, delivery approaches, and plans.

○ Identify and mitigate risks throughout projects and tasks,

addressing major design flaws.

○ Experience gathering and organizing large amounts of data for

instrumentation into an enterprise monitoring solution.

○ Share knowledge of monitoring best practices with system

owners and administrators to enhance overall monitoring and

alerting posture.

Operational requirements

● Available for on-call support outside of normal business hours to

address critical issues.

● Strong communication skills to relate technical details to non-

technical leaders and users.

● Promote a positive working environment, encourage teamwork, and

mentor rising talent.

● Excellent time management and organizational skills, with experience

establishing guidelines for others.

● Ability to notice differences and issues as they arise and escalate

them to management.

● Facilitate discussions and explore alternative approaches to resolve

conflicts.

● Take personal accountability for decision-making and collaborating

with cross-functional teams.

Nice to Have

● Working expertise in infrastructure/application log aggregation

ingested into a security

● Experience with log aggregation tools such as ELK, Logstash, Kibana,

Splunk, or QRadar.

● Proficiency in Ansible and Python, with the ability to create complex

SQL queries for reporting and correlation.

Education

● Bachelor's degree in Computer Science, Information Technology, or a

related field is required.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0077279