Manager - Training Quality & Communication - BFS (7-15 yrs)

Found in: beBee S IN - 3 weeks ago


MumbaiNavi Mumbai, India iimjobs Full time

- Supports Head Customer Service in managing the comms and scripts used in all types of customer service related communications.

- Champion is drafting SOPs and documenting all customer service related activities.

- Preparing product and process training modules.

- Create, implement and oversee customer service related communication programs.

- Coordinates with marketing team on all scripts used to ensure brand tonality is maintained across all comms.

- Manage all service comms related templates for all channels (SMS, WhatsApp, Email etc.)

- Random audits on emails sent by CSEs and act as a coach in drafting emails of high standards.

- To be part of all product discussions to identify events of communications required keeping customer and regulatory requirements in mind.

- Initiate customer awareness campaign as per regulatory requirements.

- Drive CSAT/NPS (transactional & relational) adherence on all servicing channels

- Coordinates with compliance team to ensure all regulatory requirements are satisfied on customer service related disclosures.


  • Manager - Training Quality & Communication - BFS (7-15 yrs)

    Found in: beBee jobs IN - 3 weeks ago


    Navi Mumbai, Maharashtra, India iimjobs Full time

    Supports Head Customer Service in managing the comms and scripts used in all types of customer service related communications.- Champion is drafting SOPs and documenting all customer service related activities.- Preparing product and process training modules.- Create, implement and oversee customer service related communication programs.- Coordinates with...

  • Manager - Training Quality & Communication - BFS (7-15 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Navi Mumbai, Maharashtra, India iimjobs Full time

    Supports Head Customer Service in managing the comms and scripts used in all types of customer service related communications. Champion is drafting SOPs and documenting all customer service related activities. Preparing product and process training modules. Create, implement and oversee customer service related communication programs. Coordinates with...


  • Mumbai, India Quality HR Services Full time

    Opening: 1 Nos.- Job ID: 54730- Employment Type: Full Time- Reference: - Work Experience: 15.0 Year(s) To 20.0 Year(s)- CTC Salary: 18.00 LPA TO 20.00 LPA- Function: Production / Maintenance / Quality- Industry: Chemicals/PetroChemical/Paints- Qualification: B.Tech/B.E. - Chemical; Diploma - Chemical- Location: - Mumbai Posted On: 09th Feb,...

  • MEP Manager

    Found in: Talent IN C2 - 3 weeks ago


    Mumbai, India RedeFin Capital Full time

    Description : JD of MEP Manager levelShould have minimum 15 years and #x27; experience in Execution of MEP works ofvarious commercial, residential and industrial projects with qualitywork of projects and specialization in electrical, Preparation of thedetail BOQ and rough project cost , Visiting site to get the completeidea of the project , Working knowledge...

  • MEP Manager

    Found in: Whatjobs IN C2 - 3 weeks ago


    mumbai, India RedeFin Capital Full time

    Description : JD of MEP Manager level Should have minimum 15 years and #x27; experience in Execution of MEP works of various commercial, residential and industrial projects with quality work of projects and specialization in electrical, Preparation of the detail BOQ and rough project cost , Visiting site to get the complete idea of the project , Working...

  • Lead - Business Process Engineering - NBFC (6-15 yrs)

    Found in: beBee S IN - 3 weeks ago


    Mumbai, India iimjobs Full time

    Lead - Business Process Engineering - NBFC - MumbaiJob Location - MumbaiJob Responsibilities:- Lead, manage and contribute to the business process re-engineering projects.- Identify and successful implementation of business process improvement to contribute to cost savings and enhance the customer experience.- Engage with key stakeholders in measurement and...

  • Lead - Business Process Engineering - NBFC (6-15 yrs)

    Found in: beBee jobs IN - 3 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Lead - Business Process Engineering - NBFC - MumbaiJob Location - MumbaiJob Responsibilities:- Lead, manage and contribute to the business process re-engineering projects.- Identify and successful implementation of business process improvement to contribute to cost savings and enhance the customer experience.- Engage with key stakeholders in measurement and...

  • Lead - Business Process Engineering - NBFC (6-15 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Lead - Business Process Engineering - NBFC - MumbaiJob Location - MumbaiJob Responsibilities: Lead, manage and contribute to the business process reengineering projects. Identify and successful implementation of business process improvement to contribute to cost savings and enhance the customer experience. Engage with key stakeholders in measurement and...

  • Manager - Human Resources - Real Estate (7-15 yrs)

    Found in: beBee S IN - 3 weeks ago


    Mumbai, India iimjobs Full time

    Job Title: Senior Manager HR Mumbai (Real Estate Background). Location: Mumbai, India. Education: MBA in HR preferred. Experience: 7-15 years in HR management, with a focus on the real estate sector. Budget: Aprox.ob Description:. We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate industry to join our team...

  • Manager - Human Resources - Real Estate (7-15 yrs)

    Found in: beBee S IN - 3 weeks ago


    Mumbai, India iimjobs Full time

    Job Title: Senior Manager HR Mumbai (Real Estate Background). Location: Mumbai, India. Education: MBA in HR preferred. Experience: 7-15 years in HR management, with a focus on the real estate sector. Budget: Aprox.ob Description:. We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate industry to join our team...

  • Senior Manager

    Found in: beBee S IN - 2 weeks ago


    Mumbai, India iimjobs Full time

    Senior Manager - Human Resources - Real EstateJob Title: Senior Manager HR - Mumbai (Real Estate Background)Male Candidates onlyEducation: MBA in HR preferredExperience: 7-15 years in HR management, with a focus on the real estate sectorJob Description:We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate...

  • Senior Manager

    Found in: beBee jobs IN - 2 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Senior Manager - Human Resources - Real EstateJob Title: Senior Manager HR - Mumbai (Real Estate Background)Male Candidates onlyEducation: MBA in HR preferredExperience: 7-15 years in HR management, with a focus on the real estate sectorJob Description:We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate...

  • Manager - Compensation & Benefits (7-15 yrs)

    Found in: beBee S IN - 2 weeks ago


    Mumbai, India iimjobs Full time

    Location: Mumbai (Hybrid)Embark on a dynamic journey in C&B, shaping global compensation and benefits strategies. Collaborate with cross-functional teams to craft compelling Total Rewards Solutions, driving talent retention and acquisition.Your Employer: Global analytics company driven by its mission of making markets Function better. They are Indias...

  • Manager - Compensation & Benefits (7-15 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Location: Mumbai (Hybrid)Embark on a dynamic journey in C&B, shaping global compensation and benefits strategies. Collaborate with cross-functional teams to craft compelling Total Rewards Solutions, driving talent retention and acquisition.Your Employer: Global analytics company driven by its mission of making markets Function better. They are Indias...

  • Manager - Compensation & Benefits (7-15 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Location: Mumbai (Hybrid)Embark on a dynamic journey in C&B, shaping global compensation and benefits strategies. Collaborate with cross-functional teams to craft compelling Total Rewards Solutions, driving talent retention and acquisition.Your Employer: Global analytics company driven by its mission of making markets Function better. They are Indias...

  • Manager - Communications (7-10 yrs)

    Found in: beBee S IN - 3 weeks ago


    Mumbai, India iimjobs Full time

    - Develop effective corporate communication strategies.- Manage internal communications, collaborate with People team.- Plan and manage the production of all marketing materials.- Work with multiple stakeholders to ensure timely and quality deliverable.- Manage the Digital assets (LinkedIn, YouTube etc.) and create content calendar.- Create Scripts for...

  • Manager - Human Resources - Real Estate (7-15 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Job Title: Senior Manager HR Mumbai (Real Estate Background).Location: Mumbai, India.Education: MBA in HR preferred. Experience: 7-15 years in HR management, with a focus on the real estate sector.Budget: Aprox.ob Description: We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate industry to join our team in...

  • Senior Manager/AVP

    Found in: beBee S IN - 3 weeks ago


    Mumbai, India iimjobs Full time

    Sr.Manager/AVP - Investment Communication We are looking for Sr.Manager/AVP - Investment Communication for one of the leading Wealth Management company. Please find below mentioned job description for your reference.Note - AMC,Mutual Funds,Equity,broking & wealth blackguard can apply for this job role.Job Brief:- Work closely with CIO and the Fund/Portfolio...

  • Senior Manager

    Found in: beBee S IN - 3 weeks ago


    Mumbai, India iimjobs Full time

    - Recommend best approaches to achieve profile raising objectives for the Firm, Practice and Individual Partners while considering messages, audiences, outlets, content and other factors.- Develop and track practice specific budgets for communications activities on an annual and quarterly basis, in alignment with Practice heads, ensure these are implemented...

  • Senior Manager/AVP

    Found in: beBee S IN - 2 weeks ago


    Mumbai/Navi Mumbai, India iimjobs Full time

    1. - Drafting and Vetting Agreements : - Take the lead in drafting various agreements critical to the lending fintech's operations, including loan agreements, service agreements, partnership agreements, and vendor contracts. - Ensure that these agreements are legally sound, accurately reflect the terms negotiated, and protect the interests of the lending...