Park+ - City Head - Valet Business (4-7 yrs)
1 month ago
City Head
- Steer and oversee New business addition & business operations for Valet Business on live projects within a designated city/region
- Manage P & L, auxiliary costs and revenue continuity at all assigned sites by manipulating and owning ground performance and business levers
- Oversee Area Manager bandwidth & ground team work reports on a daily basis to ensure adherence to SOPs defined by the department
- Manage City level operations to minimize user escalation & streamline B2B collection process as per agreed terms on projects
- Identify new business opportunities and add to revenue and user growth by onboarding accounts at B2B level
- Manage deployed operations schedules to over see process level gaps and running operations across all projects in the city
- Own product usage and growth metrics for user acquisition and repeat user CSAT/rating growth
- Track manpower activity, to include successful completion of designated tasks
- Liaison with client & management teams to coordinate and report on ongoing issues
- Create & deliver reports to managers and maintain complete visibility in Data & action planned
- Identify organizational or employee-related issues & create effective solutions for valet business growth with current clients
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