Service Leader

Found in: beBee S IN - 4 weeks ago

New Delhi, India Boeing Full time
Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Service Leader (IC) Experienced or Senior to join our dynamic enterprise Service Organization Virtually. As the Service Leader, you will collaborate closely with Sales Directors and Technical Sellers to strategically enhance account relationships and maximize lifetime value for a designated set of Commercial Airline Customers across the DAS portfolio. Your role will encompass a comprehensive understanding of DAS offerings, overseeing all service engagements at the customer level, including Support, Customer Success, Implementation, Training, and Managed Service offerings. Additionally, you will work alongside the Sales Director and Technical Seller to manage executive relationships at the C-suite and VP level.

This position will be located at Boeing India Engineering and Technology Center, Delhi OR Bangalore , India.

Position Responsibilities:

  • Collaborate with Sales Directors and Technical Sellers as a cohesive "team of three" to strengthen relationships and drive growth within key accounts. This includes setting account plans and strategies, pursuing opportunities, and leveraging organizational resources to ensure successful enterprise sales and service delivery
  • Maintain a holistic view of ongoing service deliveries for assigned customers
  • Conduct executive customer monthly and quarterly business reviews, covering all ongoing service deliverables
  • Facilitate connections between the Customer Success Managers and Customers' business owners to maximize their business value
  • Act as a senior Boeing representative in joint Implementation steering group meetings.
  • Serve as an executive escalation point for customers
  • Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers


Key Skills:

  • Critical Thinking: Ability to identify and qualify technical issues, problems, opportunities, and options within the customer's context
  • Communications: Proficient in conveying complex information clearly and concisely. Skilled in presenting to both technical and business leaders
  • Relationship Building: Inspires confidence and trust with customers and internal stakeholders, seeking win-win solutions
  • Time Management: Effectively balances commitments across multiple customer engagement teams and their assigned accounts
  • Team Player: Collaborates closely with other customer-facing roles to ensure deal closure and customer satisfaction


This position has been identified as a virtual opportunity and will not require the selected candidate to relocate.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):
  • A Bachelor's degree or higher is required as a BASIC QUALIFICATION
  • 5+ years of experience in direct customer-facing services delivery.
  • 5+ years of experience in a leadership role (team leadership, project management, line management, etc.).
  • Proven track record of managing customer relationships and escalations.
  • Experience with high-touch, high-complexity customer relationships.
  • Creative problem-solving skills and experience with Value-Based Selling.
  • Excellent communication, storytelling, and presentation skills.


Preferred Qualifications (Desired Skills/Experience ) :

  • 7+ years of experience in direct customer-facing services delivery.
  • Bachelor's degree or higher in a relevant field (e.g., engineering, business, technology).
  • Knowledge of Boeing Digital Aviation portfolio and services.
  • Commercial aviation experience within Flight and/or Tech Ops.


Typical Education & Experience:

Level 4: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+11 years' related work experience, 14 years' related work experience, etc.).

Level 5: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+15 years' related work experience, 19 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. This a Virtual role.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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