Process Executive
1 month ago
Sr. Analyst - Prod Ops
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:
Stakeholder/Business Management:
- • Update required applications & tools and keep SME and TL informed of new issues.
- • Respond through email and chat.
- • Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
- • Ensure exceptional viability / accexptance rate.
Process Improvements and Adherence:
- • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- • Ensure process guidelines are followed and met as documented.
- • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- • Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery:
- • Receive tickets/work on issues related to respective process.
- • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
Customer Relationship Management:
- • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team:
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
Personal Excellence:
- • Record own attendance and time sheet related data.
- • Complete mandatory training for self as identified.
- • Align individual goals with team objectives (work cohesively with the team).
Must Have Skills
- Customer Service
Good To Have Skills
- Speaking English
- Issuer & Issuer Processor
-
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