Process Executive

1 month ago


Hyderabad, India Cognizant Technology Solutions Full time

Sr. Analyst - Prod Ops

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • • Update required applications & tools and keep SME and TL informed of new issues.
  • • Respond through email and chat.
  • • Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
  • • Ensure exceptional viability / accexptance rate.

Process Improvements and Adherence:

  • • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • • Ensure process guidelines are followed and met as documented.
  • • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • • Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

  • • Receive tickets/work on issues related to respective process.
  • • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

Customer Relationship Management:

  • • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team:

  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.

Personal Excellence:

  • • Record own attendance and time sheet related data.
  • • Complete mandatory training for self as identified.
  • • Align individual goals with team objectives (work cohesively with the team).

Must Have Skills

  • Customer Service

Good To Have Skills

  • Speaking English
  • Issuer & Issuer Processor

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