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Technical Service Executive

4 months ago

Bangalore, India AkzoNobel Full time

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

1              . Purpose of the job

Provides technical support and training on the use and application of Powder Coatings products. Technically support new business conversions and drive technical services in maintaining existing customers.

 

2. Key responsibilities

 

  • Delivers training to customers on the use and application of the company products, coating equipment and documentation, both on-site at the customer’s location and within the training center
  • Conducts demonstrations of products and demonstrates technical problem solving / troubleshooting to the customers.
  • Performs technical scans and audits at designated customers / business requirements
  • Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process for successful business conversions.
  • Proactively solves problems of a technical nature occurring at existing customers.
  • Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
  • Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
  • Maintains allocated technical company equipment in a safe and proper manner. Understands their SOP’s & effectively makes use of the equipment’s

 

  • Delivers periodical progress reports covering activities for the month & shares a monthly visit plan.
  • Promotes positive company image and develops long-term relations with customers
  • Gets familiar with all the applicable corporate as well as site policies/procedures regarding personal conduct/HSE standards and acts in compliance

3.Level of autonomy

  • Independently plans & executes day to day visit activities depending on the business needs.
  • Report generation, submission to customer; Agrees with customer on the visit actions & follow-up actions.
  • Escalates to internal stakeholders on product issues with appropriate customer line findings.
  • Independently handles Technical service related equipment’s for benefit of customer as per business needs.
  • Evaluates all safety & related aspects of working location & ensures safe working environment before commencement of service activities.
  • Maintains activity/service records in CRM

 

4. Job requirements

 

  • Knowledge of coating plant and costs of painting
  • Understanding of the technology behind powder coatings
  • Understanding of how coating equipment works
  • Good knowledge of the Interpon product ranges
  • Ability to manage under pressure.
  • Team Player
  • Good interpersonal skill
  • Ability to communicate at all levels.
  • Analytical approach to problem solving.
  • Willingness to Travel & adapt.
  • General Management Skills.
  • Growth Mindset.

 

Internal Relations:

External Relations:

 

  • Sales
  • Quality Assurance Department
  • Solutions Lab / Technical Department
  • Production / Planning Department
  • Order Desk

 

 

  • Key Accounts & Customers
  • Prospects
  • Distributors
  • Equipment Suppliers
  • Cleaning Chemical Suppliers
  • Testing Laboratories

 

#LI-SS1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 41278