Technical Services Specialist
4 weeks ago
Job Title
Technical Services Engineer
At MNR Solutions, we are seeking a skilled Technical Services Engineer to provide technical support and services to our clients. The ideal candidate will have a strong background in technical support and troubleshooting, with experience in hardware and software installation and configuration.
Key Responsibilities
- Provide technical support to clients via email, phone, and on-site visits to resolve issues related to products and services.
- Install, configure, and troubleshoot hardware and software systems, ensuring smooth operation.
- Collaborate with cross-functional teams to resolve complex technical issues and implement effective solutions.
- Conduct training sessions for clients on product usage and best practices.
- Develop and maintain technical documentation, including user manuals, FAQs, and troubleshooting guides.
- Monitor system performance and perform regular maintenance to prevent issues.
- Assist in the implementation of new technologies and upgrades.
- Provide feedback to product development teams on client needs and potential improvements.
Requirements
- Strong knowledge of technical support and troubleshooting processes.
- Experience with hardware and software installation and configuration.
- Familiarity with networking concepts and protocols.
- Proficient in operating systems (Windows, Linux, etc.) and software applications.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills to interact effectively with clients and team members.
- Ability to work independently and manage time effectively.
Benefits
- Competitive salary package.
- Opportunities for professional growth and development.
- Dynamic work environment with a focus on teamwork and collaboration.
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