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Manager- Data center operations

4 months ago

Kolkata, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Manages the design, planning, maintenance and operational integrity of mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, high-reliability environments (data centers, medical facilities, laboratories, utilities infrastructure, etc.). Develops and implements standards and practices to improve operational efficiency. Coordinates proactive monitoring and maintenance of facilities systems to ensure maximum operational efficiency and uptime. Plans, budgets and schedules repairs and modifications to critical facilities. Responsible for providing technical expertise, tasking, training and oversight to facilities team members. Coordinates response to emergency situations that may impact operations. Monitors the execution of facility policies and practices and ensures that facilities team follows organizational and governmental operation and safety standards. May work with outside vendors. Selects, develops and evaluates personnel ensuring the efficient operation of the function.

What you'll be doing

The role of Critical Facilities Maintenance Management is responsible for working with colleagues and direct reports to facilitate the operation and maintenance of the data center. This role manages and leads solutions for the planning, design, engineering, operation and maintenance of mission critical facilities.

Key Role and Responsibilities:

  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and performance management systems.
  • Responsible for all strategic and tactical aspects of the facilities management and critical environment operations including, but not limited to, facilities management, electrical, mechanical, monitoring, control systems and asset management operations.
  • Manages operations and maintenance of all assigned site critical infrastructure equipment and systems.
  • Support the creation, review and approval of critical environment procedures.
  • Manage annual contract budgets and accounts, producing site related financial, activity and other statistical information and reports as requested.
  • Oversee maintenance management system usage and reporting.
  • Ensure the provision of healthy and safe working conditions and that both clients and NTT health and safety policies and process is effectively implemented across both employee and subcontractors activities and are regularly reviewed.
  • Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
  • Ensure that customer requests for service are responded to professionally and timeously.
  • Review routine maintenance tasks in accordance with NTT safety policy and procedures and drive adherence to business policies and processes at site.
  • Ensure that buildings, grounds and equipment are inspected for unsafe or malfunctioning conditions.
  • Establish operational and performance benchmarks, conducts analyses and prepares reports on all aspects of the critical facility operation and maintenance.
  • Ensure contractually agreed SLAâs and KPIâs within the scope of works (SOW) are met and customer focus in all areas of operational activity.
  • Support and oversee parts management process for maintenance and repairs.
  • Responsible for service contracts compliance administration; assists with developing scope of services, terms and conditions, and costs; drafts and submits service related bids and evaluates contracted work ensuring compliance with agreement.
  • Review all maintenance to ensure the highest level of efficiency without disruption to the business.
  • Assist in providing on-site field coordination supervision and project management support for the operation of a data center.
  • Update practices consistent for data center operations and equipment, including scope of work standards.
  • Develop and drive the implementation of strategy and long-term objectives to ensure cost-saving opportunities are realised alongside client satisfaction.

Knowledge, skills and attributes:

  • Highly motivated with the ability to supervise, manage and lead others
  • Knowledge of construction planning, mechanical or electrical systems necessary, building controls, fire systems, and security systems
  • Knowledge of building automation systems
  • Technical proficiency in planning and scheduling
  • Strong communication skills with the ability to lead meetings and actively facilitate progress to achieved desired outcomes
  • Ability to use independent judgment in making highly visible and complex decisions
  • In-depth knowledge of maintenance management programs
  • Ability to think strategically and develop operational plans and goals to achieve outcomes
  • Considerable knowledge of local, state and federal laws associated with building codes as they apply to delivering maintenance services
  • Ability to read and identify discrepancies in blue prints
  • Ability to formulate and effectively and efficiently implement policies and procedures
  • Ability to develop, prepare and monitor complex budgets
  • Ability to supervise and coordinate facilities projects on schedule

Academic Qualifications and Certifications:

  • Bachelorâs degree or equivalent in a technical, mechanical or electrical field
  • Relevant trade certification

Experience required:

  • Demonstrated experience in operational management of people, process and technology
  • Demonstrated experience in a managerial / team lead role in a critical facility engineering and maintenance capacity
  • Demonstrated experience in coaching and mentoring teams on a daily basis
  • Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)

Skills Summary

Data Center Maintenance, Electrical Engineering, Mechanical Engineering, Mission Critical Facilities

What will make you a good fit for the role?

Remote Type


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.