CTE Consultant

1 month ago

Bengaluru Bangalore, India timesjobs Full time
# Customer Service and Support

## CTE Consultant - SAP Concur

**Job Overview:**
A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self-guidance while elevating product knowledge, optimizing their application, and sustaining customer loyalty. Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets.

### Job Responsibilities:
- Develop and maintain functional and technical product knowledge.
- Provide consultative expertise to the customer, including guiding customers through key decisions.
- Stay organized and deliver on commitments, including updating and maintaining customers success plan.
- Provide contributions to SAP Concurs project methodology and document library.
- Consistently communicate project status with Customer Success Management team.
- Assist in identifying usage gaps to increase adoption levels.
- Perform configuration changes as requested by the customer.
- Facilitate manual and automated data imports and exports.

### Qualifications:
- Minimum 5 years of experience.
- Experience in client-facing/service roles.
- Experience in finance/accounting or project management.
- Experience using Concur.
- Excellent communication and interpersonal skills.
- Ability to handle various projects simultaneously.
- Comfortable working with diverse project teams and across time zones.

### SAPs Diversity Commitment:
SAP invests in the development of its diverse employees and is committed to the principles of Equal Employment Opportunity.

---

**Requisition ID:** 391617 | **Work Area:** Customer Service and Support | **Expected Travel:** 0 - 10 PERCENT | **Career Status:** Professional | **Employment Type:** Regular Full Time | **Location:** Bangalore, IN, 560093

**Posted Date:** Apr 1, 2024

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