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# Customer Service and Support

## CTE Consultant - SAP Concur

Job Overview:


A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self-guidance while elevating product knowledge, optimizing their application, and sustaining customer loyalty.

Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets.

### Job Responsibilities:

  • Develop and maintain functional and technical product knowledge.
  • Provide consultative expertise to the customer, including guiding customers through key decisions.
  • Stay organized and deliver on commitments, including updating and maintaining customers success plan.
  • Provide contributions to SAP Concurs project methodology and document library.
  • Consistently communicate project status with Customer Success Management team.
  • Assist in identifying usage gaps to increase adoption levels.
  • Perform configuration changes as requested by the customer.
  • Facilitate manual and automated data imports and exports.
### Qualifications:

  • Minimum 5 years of experience.
  • Experience in clientfacing/service roles.
  • Experience in finance/accounting or project management.
  • Experience using Concur.
  • Excellent communication and interpersonal skills.
  • Ability to handle various projects simultaneously.
  • Comfortable working with diverse project teams and across time zones.
### SAPs Diversity Commitment:

SAP invests in the development of its diverse employees and is committed to the principles of Equal Employment Opportunity.

Requisition ID: |

Work Area: Customer Service and Support |

Expected Travel: PERCENT |

Career Status: Professional |

Employment Type: Regular Full Time |
Location: Bangalore, IN, 560093

Posted Date: Apr 1, 2024