Sr. Executive/Asst. Mgr.

1 week ago

Jamshedpur, India ZF Group Full time

 Req ID 70374 Jamshedpur, India
     

Job Description of Service Expert

Work Location : Kolkata

 

Main Responsibilities:

  • Knowledge on commercial vehicle control systems 
  • Participating in vehicle trials along with application engineering team
  • Organising service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
  • Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
  • Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
  • Attend Joint investigation with OEMs for critical field failures
  • Warranty claims scrutiny in the field and thier settlement for our ASC’s.
  • Preparation of product complaint report and escalating to QAD.
  • Collecting Customer feedback on new product performance.
  • Conducting audits at service partners.
  • Fitment trials of new products.
  • Identifying the white spots for service support with the concern OEM’s.
  • Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM‘s
  • Resolve technical queries with field representatives
  • Follow up with the leads to convert to potential customers.
  • Handling vehicle breakdown compliances.

 

 

Be part of our ZF team as Sr. Executive/Asst. Mgr. - Service Expert (Kolkata) and apply now

Contact

Preethi Rao Dontineni

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