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Sr. Executive/Asst. Mgr.
3 months ago
Req ID 70374 Jamshedpur, India
Job Description of Service Expert
Work Location : Kolkata
Main Responsibilities:
Main Responsibilities:
- Knowledge on commercial vehicle control systems
- Participating in vehicle trials along with application engineering team
- Organising service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
- Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
- Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
- Attend Joint investigation with OEMs for critical field failures
- Warranty claims scrutiny in the field and thier settlement for our ASC’s.
- Preparation of product complaint report and escalating to QAD.
- Collecting Customer feedback on new product performance.
- Conducting audits at service partners.
- Fitment trials of new products.
- Identifying the white spots for service support with the concern OEM’s.
- Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM‘s
- Resolve technical queries with field representatives
- Follow up with the leads to convert to potential customers.
- Handling vehicle breakdown compliances.
Be part of our ZF team as Sr. Executive/Asst. Mgr. - Service Expert (Kolkata) and apply now
Contact
Preethi Rao Dontineni
