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Quality Specialist

2 months ago

Hyderabad, India Amazon Full time
DESCRIPTION

The Last Mile Analytics & Quality Team in Hyderabad is looking for Quality Specialist who will act as first level support for driver and delivery related programs
Your solutions will impact our customers directly This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Major Responsibilities:

- Fluency in Arabic.

- May listen calls in Arabic and transcribe it to professional English

- Translation of content from Arabic to English and vice-versa

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections

- Identify and uncover areas of opportunity and highlight the same to managers.

- Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

- Do root-cause analyses (when needed) within the space subject to availability of data

Key job responsibilities
- Translation of data from pre-recorded calls & texts to professional English language and vice-versa
- Excellent communication skills, proactive at identifying and surface gaps in the processes to Managers
- Rotational Shifts/Week offs
- Work from Office role

BASIC QUALIFICATIONS

- Bachelor's degree/Advanced Diploma in AR

- Fluency in Arabic

- Good communication skills - should be able to facilitate flow of translated information (Arabic to English and vice-versa) between teams internal/external
- Proficiency in Excel (pivot tables, VLOOKUP)

- Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS

*Logistics background and lean/six sigma training is a plus
* Proficient in SQL