Service Delivery manager

1 month ago


BhopalMPKeralaCochinKochiTrivandrumThiruvananthapuramBangaloreMetros, India iimjobs Full time

Profile : Manager

Job description :

Role Description :


A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

Role & responsibilities :

- Single Point of Contact SPOC for Technology with respect to Operations.

- Primarily client/user facing

- Building a personal relationship with both internal & external clients

- Support business operations to meet Technology SLA across centres/clients handled.

- Monitoring overall performance of services

- Track and Maintain Client SLA (Internal & External)

- Building service reports - Identifying the reporting requirements

- Ensure timeliness and accuracy of SLA, uptime and call Analysis reports

- Service reporting and sponsoring service review meetings (Daily, weekly and monthly SLA review with the clients)

- Managing customer expectations Weekly/monthly conference calls with on all areas of technology support functions.

- Would be responsible for technology and systems availability, technical SLA management with internal/external clients, Developing of IT service continuity plans with SMEs

- Review SLA report on a daily basis, carryout call analysis and feed the results back to technology for proactive actions.

- Work with Incident Management team and respective other departments for faster restoration of services

- Good communication around issues and opportunities get things done, make things happen

- Manage Customer VOC w.r.t Technology

- Manage all change controls, ramp ups, and escalated complaints (only high business impacting). Involve service support, solution design and project management teams if needed.

- Ensure all established processes are being practiced for operations interfacing with technology and support desk.

- Building Service improvement plans - Work with Support managers to build capacity plans

- Understand the client technology solution and find areas of improvements

- Removing all obstacles to customer satisfaction and / or financial performance

- Working in a typical ITIL/ISO20000 frame work

- Vendor/3rd party management responsibilities

- Communicating across organizational boundaries from engineers through to senior managers

- Looking out for clients and FSLs long-term interests

- Collaborating with senior management on client account management and growth


  • Delivery Manager

    3 days ago


    Metros, India Growel Softech Pvt. Ltd. Full time

    Job Title : ServiceNow Project ManagerJob Summary :We are seeking an experienced ServiceNow Project Manager/Delivery Manager to lead our team in delivering successful ServiceNow implementations. In this role, you will be responsible for overseeing all aspects of ServiceNow projects, with a focus on Customer Service Management (CSM) and Field Service...

  • Delivery Manager

    3 days ago


    Metros, IN Growel Softech Pvt. Ltd. Full time

    Job Title : ServiceNow Project ManagerJob Summary :We are seeking an experienced ServiceNow Project Manager/Delivery Manager to lead our team in delivering successful ServiceNow implementations. In this role, you will be responsible for overseeing all aspects of ServiceNow projects, with a focus on Customer Service Management (CSM) and Field Service...

  • Delivery Manager

    3 weeks ago


    MP, India SGS Technical Services Pvt. Ltd Full time

    Job Title : Delivery : Indore, : 10+ Period : 0-30 days maximum. Key Skills : Proficiency in Java Strong experience with Spring Boot framework Expertise in Hibernate ORM Extensive knowledge of Microservices architecture Minimum 5 years of experience in project delivery Job Description : We are seeking a talented and experienced Delivery Manager to...


  • bangalore, India msg global solutions Full time

    What we do​ The Information Technology department supports our business users world-wide with infrastructure and network, application management, security. and service delivery. Our global team works on complex solutions with state-of-the-art cloud services to manage internal applications, secure our operating environment, achieve compliance standards,...


  • bangalore, India ReSource Pro Full time

    Job Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...


  • bangalore, India Vodafone Full time

    What you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business...


  • Bangalore, India msg global solutions Full time

    What we do​ The Information Technology department supports our business users world-wide with infrastructure and network, application management, security. and service delivery. Our global team works on complex solutions with state-of-the-art cloud services to manage internal applications, secure our operating environment, achieve compliance standards,...


  • bangalore, India airbus Full time

    Job Description: Description Currently, Airbus is looking for a Service Delivery Manager - Cybersecurity,  to join the Cybersecurity for Extended Enterprise team in the Bangalore, India location. He/She will be part of the Digital function and is responsible for the day to day build & operation of the Global Cyber Security Team located in India.  ...


  • bangalore, India ReSource Pro Full time

    Purpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate.Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement...


  • Bangalore, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Delivery

    1 month ago


    bangalore, India Nityo Infotech Full time

    Service delivery,CEM, End to end, IT Infra Experience Required 4 - 10 Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Service delivery-CEM(customer Executive Management


  • Bhopal, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • bangalore, India ReSource Pro Full time

    Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the...


  • bangalore, India EOS IT Solutions Full time

    WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...


  • bangalore, India HITACHI ENERGY INDIA LIMITED Full time

    Description : General Information : As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the...


  • Bangalore Urban, India ReSource Pro Full time

    Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...


  • Bangalore Urban, India ReSource Pro Full time

    Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a ...


  • Bangalore, India Hitachi Careers Full time

    Description General Information :As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the interface to the business,...

  • Delivery Executive

    4 weeks ago


    Sasthamangalam, Thiruvananthapuram, Kerala, India Prezr Private Limited Full time

    **Job Title**:Delivery Executive** **Company: Prezr Private Limited** **Location: Trivandrum** **Job type: Full Time** Prezr Private Limited is a garment ironing company located in Trivandrum ,Kerala. With a commitment to delivering quality services to our customers, we are looking for a reliable and motivated individual to join us as a Delivery...


  • bangalore, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    About the JobWho we are and what do we doInnovation in every byteNPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and...