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Assistant Manager Operations

4 months ago

Pune, India timesjobs Full time


Opening: 1 Nos.
Job ID: 73714
Employment Type: Full Time
Reference:
Work Experience: 5.0 Year(s) To 7.0 Year(s)
CTC Salary: Not Disclosed by Recruiter
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: ITES/BPO/KPO
Location: Pune

Job Title: Assistant Manager Operations
Location: Pune
Job Summary:
We are seeking a dynamic and experienced individual to join our team as an Assistant Manager Operations. The successful candidate will play a key role in overseeing and enhancing the operational efficiency of our business processes. The Assistant Manager Operations will collaborate with cross-functional teams to ensure seamless execution of projects, meet client expectations, and drive continuous improvement initiatives.
Responsibilities:
Operational Oversight:

Supervise day-to-day operations, ensuring adherence to established processes and standards.
Monitor key performance indicators (KPIs) and implement corrective actions to achieve performance targets.
Conduct regular operational reviews to identify bottlenecks, inefficiencies, and areas for improvement.
Collaborate with department heads to align operational goals with overall business objectives.
Implement technology solutions to automate routine tasks and enhance operational effectiveness.

Client Management:

Build and maintain strong relationships with clients, understanding their needs and expectations.
Collaborate with clients to identify opportunities for process optimization and improvement.
Conduct regular client feedback sessions to gather insights and ensure client satisfaction.
Act as a point of contact for addressing client concerns and resolving issues promptly.
Work closely with the sales team to identify upsell and cross-sell opportunities based on client needs.

Team Leadership:

Lead and mentor a team of operations professionals, fostering a positive and collaborative work environment.
Provide coaching and development to team members, promoting their professional growth.
Conduct regular team meetings to communicate goals, provide updates, and address concerns.
Foster a culture of innovation and continuous improvement within the operations team.
Collaborate with HR for recruitment efforts and talent acquisition to build a high-performing team.

Process Improvement:

Identify areas for process improvement and implement initiatives to enhance operational efficiency.
Work closely with the Process Excellence team to implement best practices and streamline workflows.
Conduct root cause analysis on operational issues and implement preventive measures.
Facilitate cross-functional workshops to gather input for process optimization.
Stay abreast of industry trends and technologies to recommend and implement innovative solutions.

Quality Assurance:

Ensure the delivery of high-quality services by implementing and monitoring quality assurance processes.
Conduct regular audits to identify and address issues affecting operational performance.
Develop and maintain a comprehensive quality management system.
Collaborate with training teams to ensure staff members are well-trained on quality standards.
Establish and communicate quality metrics to drive a culture of continuous improvement.

Qualifications:

Bachelor's degree in [relevant field]; Master's degree preferred.
5 years of experience in business process management or related field.
Proven experience in a leadership or supervisory role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to thrive in a fast-paced and dynamic work environment.

Key Skills: Assistant Manager, Am Ops
Company Profile:
We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries. We are well-equipped with technology and business expertise to provide smarter and innovative solutions to our customers. Not only do we work with a difference; we work to make a difference.
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