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Customer Care Collections Senior Rep
4 months ago
Date: May 22, 2024
Location: Chennai, TN, IN
Company: NTT DATA Services
In these roles you will be responsible for:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
Analyzing medical insurance claims for quality assurance.
Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.
Requirements for this role include:
Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
High school diploma.
1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
Note: The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.
Note: All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
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