PinnacleU HR Looking for Customer Service Representative Gurugram, Haryana, India
4 weeks ago
Job Title: Customer Service Representative
Company: Startup in Personal Care industry
Budget: 3 Lakhs per annum
Timing: 10:30 AM to 7:30 PM
Location: Gurugram
About Us
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Our product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. We believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, we are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary
We are seeking an enthusiastic and dedicated Customer Service Representative to join our team. The ideal candidate will have up to 1 year of experience in handling voice and chat processes and a passion for working in a fast-paced startup environment. As a Customer Service Representative at Our client, you will be the first point of contact for our customers, ensuring they receive the best possible support and assistance.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about our products, including 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document and update customer records based on interactions.
- Collaborate with team members to address customer concerns and improve service delivery.
- Contribute to continuous improvement initiatives within the customer service team.
Requirements
- Up to 1 year of experience in customer service, specifically in voice and chat support.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations with professionalism and empathy.
- Familiarity with customer service software and tools is a plus.
- Passionate about working in a startup environment and contributing to the company’s growth.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; additional qualifications will be a plus.
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