Client Partner

1 month ago

Noida, India Adobe Full time

JOB LEVEL

P50

EMPLOYEE ROLE

Individual Contributor

Adobe âs mission is to Change the World through Digital Experiences.

This role is an opportunity to lead, to create, to focus on results.  As an Adobe Client Partner, you will have the combined Adobe Services Sales and Delivery ownership for a set of top, named Adobe Services customers.  You will be accountable for all Adobe Services activity with those customers, and lead all aspects of the strategy, execution, and growth of Adobeâs Services business in those accounts. 

What youâll do:

  • Drive and be accountable for all Adobe Services business growth of the install based within assigned account(s) via identification of key digital transformation, expansion, and situational opportunities
  • Executes and accountable for all Adobe Services engagements within assigned account(s) via delivery of customer commitments to value and Adobe Services revenue and profit margin
  • Directly lead and own the Adobe Consulting business lifecycle on 1-3 key services clients, which means:
    • deepening the client relationship.
    • building innovative visions for your clientâs use of Adobe Digital Marketing technologies.
    • ensuring an outstanding delivery to the client by overseeing all delivery engagements.
  • Develop and execute the account plan to grow the relationship footprint as a mechanism to:
    • orchestrate the India Adobe Team around that plan and execution.
    • Frame the Adobe opportunity in the context of a deep understanding of the current and future state of the client's sector and business needs.
    • Ensure we can achieve our business objectives.

  • Responsible for the continued success of Adobe in our largest accounts with Key Performance Metrics including;
    • retirement of annual quota for new sales
    • consumption of the booked revenue via Adobe service offerings

  • Partner with the Adobe Services sales support team (Solution Architecture, Delivery, Customer Success, etc.) and Adobe Services Sales Operations ecosystem to drive the end-to-end deal process including opportunity identification, proposal creation, contracting, and closure of all opportunities
  • Owns revenue management and forecasting for a set of top, named Adobe Services customers inclusive of all projects within the assigned account(s), including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams for ongoing cadence of recognizing, invoicing, and quarterly closing activities
  • Manages Adobe Services team inclusive of team staffing assembly, personnel transition management, personnel or process change management, etc. throughout the life of all projects supporting the assigned account(s)
  • Responsible for consistent (monthly/quarterly) check-ins with customers to review (1) what has been accomplished to date, (2) current priorities and any changes, (3) unlocked capability and value realization, (4) alignment on key goals and priorities
  • Responsible for scheduling, staffing, onboarding & transitions executed by the project team(s) and Adobe Resource Management team
  • Deliver on individual bookings and revenue quotas based on assigned account(s) inclusive of forecasting accuracy
  • Be a leader, champion, and mentor (as needed) to the Adobe Services ecosystem supporting your assigned account(s)

What you need to succeed:

  • 10 to 15+ years of previous consulting experience or customer delivery experience of large programs, including value or results delivery (e.g., sales, revenue, ROI, contribution margin etc.)
  • Prior experience in business development or services sales, including a consistent record for attaining and exceeding annual quota
  • Strong organizational and leadership capabilities with ability to lead and empower high-caliber teams across people, process and technology transformation
  • Experience collaborating and leading in a matrix-organization with a focus on team building and leadership
  • Experienced in running and developing a P&L based professional services business.
  • A passionate thought leader with a point of view on Digital Transformation.
  • Proven deep industry expertise in leading Digital Transformation engagements in Financial Services
  • Strong business acumen with ability to speak to value drivers and use cases in customer's context via experience-based story telling
  • Ability to effectively navigate complex client situations and expansive partner ecosystems
  • Ability to gather and analyze client situations to generate hypotheses acting as a change agent for our clients and within Adobe Services
  • Strong executive presence with the ability to influence without authority
  • Excels and adept in all forms of communication skills: verbal, written and presentation
  • Exceptional analytical and quantitative problem-solving abilities
  • Bachelorâs degree with a preferred MBA
  • Digital marketing experience is preferred

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. Weâre glad that youâre pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile â donât forget to include your uniquely âAdobeâ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles youâre interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. 

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youâre looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of  gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com.

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