Team Lead

2 weeks ago


Chennai, India Cognizant Technology Solutions Full time

Service Delivery Manager - HR Ops

Qualification:

Professional qualifications
  • Intermediate/ Upper Intermediate as minimum standard of English.

Experience:

  • 4 – 6 years relevant experience

Skills Required:

  • Should have end-to-end experience in US payroll operations & Customer Service
  • Communication skills should be excellent
  • Should have people handling & client handling skills
  • Should have good knowledge in Excel, PowerPoint, Reporting, SOP writing & MsVisio
  • Experience in SLA metrics preparation

Roles & Responsibilities:

  • Time & Labor exceptions
  • Payroll processing
  • Gross to net validation
  • Tax setup, validation and reconciliation
  • Garnishment processing and validation
  • Respond to payroll inquiries (Calls and Emails)
  • Interact with clients
  • Adhering to Client SLA and KPI’s

Must Have Skills

  • MS Excel

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