Senior Community Lead

1 month ago

Hyderabad, India WeWork India Full time

About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. 

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work. 

Flexibility is paramount in today’s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India’s latest brand campaign ‘Great Inspires Great’, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork’s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country’s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

 

About the role :

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations and at all locations of WeWork and serves as the “face” of WeWork. 

Every employee of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

 

Roles and responsibilities : 

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

  • Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members

  • Ensure that your building is fully operational and processes are running smoothly

  • Drive growth and promotion of WeWork-provided service offerings

  • Take direction from the the Community Manager to support the Community Team as necessary

Building Operations and Management :

  • Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

  • Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience

  • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required

  • Address day-to-day landlord issues including coordinating and managing building access as necessary

  • Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand

  • Oversee the daily ordering and receipt of product from vendors

  • Prepare the building expense reports and budgets for the Community Management review

  • Organize the move-in and move-out schedules to minimize member issues

  • Conduct periodic reviews and revisions of base building documents

  • Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location

  • Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

Sales :

  • Support the touring of new members when required

  • Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required

  • Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members

  • Support the referral of prospective or existing members to other locations when required

Hospitality :

  • Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals

  • Identify and execute opportunities to connect members with each other

  • Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests

  • Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security

  • Recommend best practices to your Community Manager for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training

 

Experience and Qualifications :

  • Bachelor’s Degree or equivalent

  • 6-8 years experience in operations, sales and hospitality - ideally from hospitality or retail

  • Fluency in the local language and understanding of local culture is required

  • Experience in managing individual contributors is required

  • Financial literacy and business operations experience is a plus

  • Excellent interpersonal and networking skills

  • Strong verbal and written communication skills

  • Strong organization skills with the ability to multitask projects from start to finish

  • Passion and understanding for entrepreneurial communities

 

Equal Opportunity Employer

 

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

 

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

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