Sr. Associate

4 weeks ago

Chennai, India Cognizant Technology Solutions Full time

Delivery Manager

Qualification:

B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE

Responsibility:

Business / Customer
  • • Understand and articulate complex problems related to the specific technology.
  • • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck.
  • • Capture and present project’s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.
  • • Interface with community network to retain technology competitiveness.
  • • Work with the client team to address escalations.
  • • Implement change requests and engineering tasks.
  • • Lead the technical discussions in customer governance calls.
  • • Interact with the user / customer / first level management.
  • Project / Process.
  • • Handle specific technologies within projects.
  • • Contribute to HLD, LLD, Implementation and test plans.
  • • Participate in technical audits.
  • • Identify opportunities for automation, standardization and stabilization of environment.
  • • Understand technical requirement and translate into design.
  • • Lead TIP initiatives and coordinate with CoE for the implementation of the same.
  • • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
  • • Plan Prepare and execute change process and change implementation and standardize the change process.

• Contribution to reducing COD by performing the following:

  • • Left shift,.
  • • Identifying and driving the CSI and automation initiatives.
  • • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
  • People / Team.
  • • Enabling the L1/L2 team members to enhance their skill sets.
  • • Deliver technology training through Academy and/or within project group for technologies/ tools.
  • • Participate in recruitment and act as a buddy to new hires.
  • • Proactively support team building and on boarding efforts via mentoring contributions.
  • • Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

Must Have Skills

  • Unified Communication - Avaya
  • Cisco IP Telephony
  • Basic IP Telephony

Good To Have Skills

  • Microsoft Teams
  • Audio/Video Conferencing
  • Cisco Unified Communicatio Mgr

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