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Production Support
4 days ago
Location: Bengaluru
Employment Type: Full Time
Roles and Responsibilities
Manual Testing:
Perform thorough and detailed manual testing of web and mobile applications.
Develop, document, and maintain test cases, test scripts, and test data.
Identify, document, and track software defects using issue-tracking tools.
Collaborate with the development team to ensure issues are resolved.
Production Support:
Monitor production systems and applications to ensure optimal performance.
Quickly respond to and resolve production issues and incidents.
Perform root cause analysis and implement corrective actions to prevent recurrence.
Coordinate with cross-functional teams to deploy fixes and enhancements.
Technical Support:
Provide technical support to internal and external users.
Troubleshoot and resolve technical issues related to software applications.
Maintain a knowledge base of common issues and solutions.
Assist in the creation of technical documentation and user guides.
Communication Skills:
Communicate effectively with team members, stakeholders, and clients.
Document and present test results, defect reports, and status updates.
Participate in meetings to discuss project requirements, test plans, and progress.
Foster a collaborative and positive work environment.
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Production IT support
2 weeks ago
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