Manager - Learning and Development

1 month ago

Chennai, India adidas Full time

Purpose & Overall Relevance for the Organization:

 

Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.

 

Experience in Service Management organizations including support for: design, configuration,development of L and D topics

 

Drive the evaluation, design,development,testing and implementation of enterprise service management solution and provide input into the unified employee experience design

 

Experience with IT platforms used within Global Business Services

 

Key Responsibilities:

 

Define learning solutions strategy for needs across GBS:

 

  • Partner with stakeholders to arrive at the right solutions with end user perspective in mind.
  • Demonstrate strong curiosity to understand customer and their needs to be able to consult and influence right solutions approach.
  • End to end partnership with Learning Leads to ensure meaningful design and flawless execution.

Stakeholder engagement & partnership:

  • Build close partnerships with the GBS L&D Leads, HR Leads, Learning CoE and Externla vendors to ensure a cohesive approach to design & development
  • Stay connected to the global learning teams to leverage solutions and also represent GBS voice into solutions design early on

External vendor engagement:

  • Evaluate need for external vendors where necessary to design best in class learning interventions.
  • Build strategic partnerships with vendors for scalable & cost-effective solutions.

 

Future scope of work- KM

  • Elicit, model, maintain, and prioritize all requirements for implementation of service management solution(s) across Global Business Services
  • Drive the evaluation, design, development, testing and implementation of enterprise service management solution and provide input into the unified employee experience design; specifically manage the development of a user friendly,
  • Collaborate with Function leaders to ensure consistency in processes, metrics, and continuous improvement of processes.
  • Collaborate across GBS capabilities and GBS hubs to ensure two-way communication between the function and GPO (feedback, requirements, operational needs as related to process improvement)
  • Support process owners in change management related to launch and adoption of service management solution across GBS hubs, as well as GBS customers.
  • Support function leaders in planning future roadmap/strategy for processes.

 

 

 

Key Relationships:

 

  • Operations Center Leads
  • Function leaders
  • GBS Senior leadership leaders

 

Knowledge, Skills and Abilities:

 

  • Experience: 8-12 yrs.(L&D preferably KM also)

 

  • Exceptional communication skills.

 

  • Proficiency in English language.
  • Ability to work collaboratively and proactively with multi-functional and multi-cultural teams.
  • Broad understanding of the current and emerging service management trends and developments
  • Experience with IT platforms used within Global Business Services
  • Experience in Service Management organizations including support for: design, configuration, development and implementation.
  • Deep Design L&D technical & domain trainings is a must.
  • Experience in global companies or roles is a must.

 

 

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