Reporting Analyst

1 month ago


Mumbai, India Foundever™ Full time

Operations Reporting Analyst – Mumbai Location (Hybrid)

  • Candidates should be from Mumbai Only
  • Shifts – UK / US / General
  • Working days – 5 days working (Mon-Sat)

Primary Skills:

  • Advanced Excel
  • Dashboards & Reporting
  • Macros & VBA

Job Description

  • 3+ years of experience in similar profile.
  • Minimum HSC
  • Should have financial knowledge of call centers workings.
  • Flexible, creative problem-solving, anticipates changes and welcomes challenges.
  • Strong computer skills that include proficiency in MS Office suite, particularly Excel.
  • Previous experience in a dynamic, fast-changing call centre environment required.
  • Proven analytical skills ability to communicate with various management levels.
  • Must be able to communicate clearly and effectively with all levels within the organization.
  • Knowledge of various Call Center Reporting Systems would be a plus.
  • Build Multiple & Analytical dashboards & reports that reflect the priorities/MSA KPI’s of the centre and business.
  • Creating Financial impact analysis reports & Dashboards.
  • Be able to work/generate simple to medium complex SQL queries for reporting purpose.
  • Provide analytical inputs to improve the efficiencies of various departments, based on their respective business needs.
  • Highlighting / identification of process gap and improvement to the Top Management.
  • Be proactive in seeking and giving business critical information/ feedback that can help enhance operational effectiveness
  • Ensure complete root cause analysis for any key metric/KPI not performing, along with detailed analysis/reasons.
  • Perform other work as required and assigned.

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