Reporting Analyst
1 month ago
Operations Reporting Analyst – Mumbai Location (Hybrid)
- Candidates should be from Mumbai Only
- Shifts – UK / US / General
- Working days – 5 days working (Mon-Sat)
Primary Skills:
- Advanced Excel
- Dashboards & Reporting
- Macros & VBA
Job Description
- 3+ years of experience in similar profile.
- Minimum HSC
- Should have financial knowledge of call centers workings.
- Flexible, creative problem-solving, anticipates changes and welcomes challenges.
- Strong computer skills that include proficiency in MS Office suite, particularly Excel.
- Previous experience in a dynamic, fast-changing call centre environment required.
- Proven analytical skills ability to communicate with various management levels.
- Must be able to communicate clearly and effectively with all levels within the organization.
- Knowledge of various Call Center Reporting Systems would be a plus.
- Build Multiple & Analytical dashboards & reports that reflect the priorities/MSA KPI’s of the centre and business.
- Creating Financial impact analysis reports & Dashboards.
- Be able to work/generate simple to medium complex SQL queries for reporting purpose.
- Provide analytical inputs to improve the efficiencies of various departments, based on their respective business needs.
- Highlighting / identification of process gap and improvement to the Top Management.
- Be proactive in seeking and giving business critical information/ feedback that can help enhance operational effectiveness
- Ensure complete root cause analysis for any key metric/KPI not performing, along with detailed analysis/reasons.
- Perform other work as required and assigned.
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