Customer Support Specialist-Voice Remote
2 weeks ago
Experience: Total 2-4 years experience in Phone support
Skill Sets:
Position is responsible for resolving customer issues via inbound calls.
Handling Customer Queries
Respond to any claims submitted by customers.
Respond to Customer Emails
Facilitate Support Tickets
During this process, analyzing any errors committed and provide feedback for improving procedures.
Responsible to provide timely and effective resolutions to US customers.
Fully responsible to delight prospective customer with satisfactory service
Improve the quality of the customer interaction on a daily basis.
Will be required to work with agents in other countries through remote sessions.
Desirable Skills:
Candidates with experience in ecommerce / online retail
Should be comfortable in dealing with senior leadership (internal & external)
Communication Skills Excellent verbal and written communication skills with ability to explain ideas very clearly.
Selfmotivated and flexible, with an ability to work independently.
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