Customer Support Specialist-Voice Remote

2 weeks ago


Chennai, India timesjobs Full time

Experience: Total 2-4 years experience in Phone support

Skill Sets:

Position is responsible for resolving customer issues via inbound calls.

Handling Customer Queries

Respond to any claims submitted by customers.

Respond to Customer Emails

Facilitate Support Tickets

During this process, analyzing any errors committed and provide feedback for improving procedures.

Responsible to provide timely and effective resolutions to US customers.

Fully responsible to delight prospective customer with satisfactory service

Improve the quality of the customer interaction on a daily basis.

Will be required to work with agents in other countries through remote sessions.

Desirable Skills:

Candidates with experience in ecommerce / online retail

Should be comfortable in dealing with senior leadership (internal & external)

Communication Skills Excellent verbal and written communication skills with ability to explain ideas very clearly.

Selfmotivated and flexible, with an ability to work independently.


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