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CX Solutions Architect
3 months ago
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.
Your day at NTT DATA
Provides pre-sales technical and product support for the development and implementation of complex CX products/applications/solutions. Uses in-depth CX product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.What you'll be doing
The primary responsibility of the CX Solutions Architect is to consult with Regional CX teams to support CX Services architecture, service designs and service adoption for complex CX solution. Provide multi-technology consulting services on all aspects of CCaaS, CX application software, infrastructure and related technology components
Key roles and responsibilities:
·      Contributes to the development of solution architectures in CX Portfolio and defines the process, system & platforms required to introduce a new CX service
·      Supports Regional enablement, adoption and expansion of CX services
·      Represents CX portfolio at MNCS Deals Desk on all CX Client opportunities to ensure consumption of standardised CX services and identify new candidate features for CX Product/Services Roadmap
·      Work with CX and CCaaS Vendors to understand their CX architecture to support ongoing development of CX Services Portfolio
·      Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
·      Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
·      Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.
·      Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
·      Monitors the external environment to gather intelligence on emerging technologies.
·      Creates reports and technology roadmaps and shares knowledge and insights with others.
·      Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
·      Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
·      Reviews, verifies and improves own designs against specifications.
·      Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
·      Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions
Knowledge, skills and attributes
·      Solid knowledge of multi-vendor CX & CCaaS service integrations and cross-functional software, and infrastructure designs
·      Excellent communication skills both verbal and written
·      Knowledgeable on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks
·      Ability to develop and leverage their knowledge of reference architectures
·      Ability to maintain knowledge of trends and development in technology domains
Academic qualifications and certifications:
·      Qualification in Information Technology or Information Systems
·      Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, ITIL, etc.)
Experience required:
·      Solid professional technical, IT and architecture experience within a technology services environment on the following areas: CX, CCaaS, Software Development
·      Proven CX client engagement and CX consulting experience coupled with solid experience in client needs assessment and change management
·      Proven experience in integrating CX solutions across enterprise verticals, industry standards, established patterns and best practices
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
