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Sr Associate Technical Professional Services

3 months ago

Pune, India timesjobs Full time

Responsibilities

Requisition ID: R-10340182
Date posted: 08/14/2024
End Date: 08/28/2024
City: Pune
State/Region: Maharashtra
Country: India
Location Type: Onsite

Calling all innovators find your future at Fiserv.
Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr Associate, Technical Professional Services
What does a successful Specialist, Technical Professional Services (Implementation Analyst) do?
As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiservs clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.
Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.
What you will do

Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
Deeply track, organize, and document all product implementation and support related activities.
Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.
Perform other duties as assigned.

What you will need to have
Education:
Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field.
Equivalent work experience may be substituted.
Minimum # years experience required: 2 years in customer facing projects, client support role, or IT service industry.
Type of work experience required:
Experience with financial wires, risk and fraud tied to financial wires is a plus.
Experience with Fed Now and/or Real Time Payments is a plus.
Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
Experience with peripheral deployments.
Basic understanding of data communications and LAN/WAN
Previous customer service experience
What would be great to have?

Financial industry experience
Work on multiple projects in parallel.
Ability to work independently and collaboratively.
Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
Possess strong analytical problem solving ability
Strong verbal and written communication skills (internal and client facing)
Excellent follow-up skills, attention to detail
Experience with Premier core banking platform.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.