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Localization Specialist

3 months ago

Bangalore, India Zendesk Full time
Job Description

The Localization Specialist role is part of the Lifecycle Marketing Team at Zendesk, reporting to the Sr. Manager, Localization. The primary focus of the Localization Specialist is to manage localization projects and support the team with daily tasks. This role requires an engaged approach, discipline, accountability in working remotely, and strong interpersonal skills.

 

Primary Responsibilities

  • Learn and Apply: Become proficient with Zendeskâs tools, processes, and workflows. Apply this knowledge to daily tasks and project management.

  • Project Management: Manage localization projects from beginning to end, collaborating closely with the internal Zendesk Marketing Localization team and external agency partners.

  • Team Support: Assist the Marketing Localization team with various project management and technical tasks.

  • Planning and Scheduling: Develop project plans, manage schedules, and ensure timely delivery of all projects.

  • Quality Assurance: Ensure that agency partners deliver high-quality localization services within budget and turnaround time constraints.

  • Risk Management: Identify and anticipate obstacles and risks to projects across multiple teams, actively seeking and implementing solutions to eliminate them.

  • Issue Mitigation: Professionally and productively address and resolve issues with different stakeholders and agencies. 

Conditions for Success

  • Demonstrate proactive engagement in all responsibilities.

  • Maintain discipline and accountability, particularly in a remote working environment.

  • Exhibit strong interpersonal skills for effective collaboration with team members and external partners.

Qualifications:

  • Bachelorâs Degree

  • A minimum of 1 year of localization project management experience 

  • Excellent learning ability

  • Excellent professional communication skills, both written and verbal

  • Excellent organizational skills, detail oriented, task-oriented

  • Experience working with cross-cultural teams and meeting time zone differences

  • Able to work well in a team-oriented, collaborative, cross-functional environment

  • Ability to troubleshoot and realign according to changing business needs

  • Self driven, positive can-do mentality

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de 150 000 clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux Ãtats-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant lâégalité des chances dâemploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, lâéquité et lâinclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.