Analyst-Risk Management

2 months ago

Haryana, India American Express Full time

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

  • Global Servicing Network, which provides exceptional care to our external customers, and

  • Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) within GBS is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.

Responsibilities:

  • Deliver comprehensive performance reporting and Insights to help the GCS LACC team and individuals evaluate and drive business performance.

  • Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.

  • Understand complex operational systems and business intelligence tools , sales platforms for developing efficient , insightful products and offerings for customers

  • Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.

  • Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.

  • Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights

Minimum Qualifications

Academic Background:

  • Bachelor's Degree in Engineering

Experience:

  • 3-7 years relevant experience with excellent knowledge Reporting and Visualization tools

Functional Skills/Capabilities:

  • Understanding of Commercial Marketing Business

  • Analytics & reporting domain experience

Technical Skills/Capabilities:

  • Analytics & Insights & Targeting

  • Python, SAS, R, SQL

  • Data manipulation & automation skills

  • Data visualization

  • Exposure to Big data environment & tools

Knowledge of Platforms:

  • Visualization Platforms: Tableau

  • Advanced MS Office Suites (Word, Excel, PowerPoint, Access)

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Risk

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24004590

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