Senior Technical Analyst-Shift Lead

4 weeks ago

BangaloreBengaluruBangalore, India Computacenter AG & Co. oHG Full time

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Network Security Professionals, to bring maturity to their existing operational risk approach.  The ideal candidate will have broad experience in enterprise Network Security and can create a plan to deliver improvements then execute against the plan.

Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong Network team and advance their career within Computacenter.

What you'll do

 

  • Technical background in IT & Operations, minimum 5 years of experience
  • ITIL knowledge, experience with Incident & Problem managements
  • Possessing fundamental knowledge of IT especially Network including Cloud technologies
  • Prior experience in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Ability to work a flexible schedule, including nights and weekends
  • Knowledge of safety protocols and procedures

 

What you'll need

 

  • Creating & maintaining of shift roster
  • Oversee the daily operations of the team during their assigned shift. Look at shift handover after each shift, act as RFS Engineer, shift handover during change of roster and holiday, etc.
  • Ensure that all tasks are completed efficiently and effectively
  • Monitor team members to ensure that they are meeting performance expectations
  • Provide coaching and feedback to team members as needed
  • Communicate with other departments and management to ensure that all goals are being met
  • Assist with training new team members
  • Handle customer complaints, escalations and issues as needed
  • Ensure that all safety protocols are being followed
  • Working on P1 outage, problem management and improving of process, procedures, and technical knowledge

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.  

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

 Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

 We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

 

 

  • Senior Technical Analyst-Shift Lead

    4 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the teamComputacenter GIS business unit is seeking a confident and experienced Network Security Professionals, to bring maturity to their existing operational risk approach. The ideal candidate will have broad experience in enterprise Network Security and can create a plan to deliver improvements then execute against the plan.Good communication...

  • Senior Technical Analyst-Shift Lead

    7 hours ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the teamComputacenter GIS business unit is seeking a confident and experienced ITIL Shift lead professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in ITIL ( Change, Problem & Incident) skills and can create a plan to deliver improvements then execute against the plan.Good communication skills...

  • Associate Technical Analyst

    7 days ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Associate Technical Analyst 2+ years industry experience in a network operations/support environment. • Cisco CCNA or equivalent. • Technical ability to provide 1st level network monitoring. • Technical ability to provide basic fault finding and fault escalation. • Monitoring ticket queue and resolving issues within defined SLA • Working with...

  • Senior Technical Analyst

    2 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the teamIt's an exciting time to join the Threat Intelligence Team as it's still in its infancy – so bring your experience and help us shape the team. Once we're at full capacity, our work will touch every part of the business. So, you'll get to know the ins and outs of Computacenter in no time. You'll work as part of a team of five specialists and...

  • Senior Technical Analyst

    3 days ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the teamIt's an exciting time to join the Threat Intelligence Team as it's still in its infancy – so bring your experience and help us shape the team. Once we're at full capacity, our work will touch every part of the business. So, you'll get to know the ins and outs of Computacenter in no time. You'll work as part of a team of five specialists and...

  • Senior Technical Analyst-Shift Lead

    3 weeks ago

    bangalore, India Computacenter Full time

    Life on the team Computacenter GIS business unit is seeking a confident and experienced Network Security Professionals, to bring maturity to their existing operational risk approach. The ideal candidate will have broad experience in enterprise Network Security and can create a plan to deliver improvements then execute against the plan. Good...

  • Senior Technical Analyst

    2 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team It’s an exciting time to join the Threat Intelligence Team as it’s still in its infancy – so bring your experience and help us shape the team. Once we’re at full capacity, our work will touch every part of the business. So, you’ll get to know the ins and outs of Computacenter in no time.   You’ll work as part of a team...

  • Senior Technical Analyst

    4 days ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team It’s an exciting time to join the Threat Intelligence Team as it’s still in its infancy – so bring your experience and help us shape the team. Once we’re at full capacity, our work will touch every part of the business. So, you’ll get to know the ins and outs of Computacenter in no time.   You’ll work as part of a team...

  • Senior Technical Business Analyst

    2 weeks ago

    bangalore, India Programmers.io Full time

    Programmers.io urgently seeking for an experienced Senior Technical Business Analyst /Product Owner to assist on client-facing projects and work closely with the developers.Experience - 9-12 yearsRemote PositionPlease share your CV at Notice period- Currently serving and 1 monthResponsibilities :Should have good Knowledge/experience of programming...

  • Senior Technical Analyst-Shift Lead

    1 day ago

    bangalore, India Computacenter Full time

    Life on the team Computacenter GIS business unit is seeking a confident and experienced ITIL Shift lead professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in ITIL ( Change, Problem & Incident) skills and can create a plan to deliver improvements then execute against the plan. Good...

  • Senior Technical Analyst

    4 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team It's an exciting opportunity opened for technical role in Computacenter's dynamic and rapidly expanding Digital Network group. You'll get to work with some of the most talented and passionate people in the business with open access to thought leaders and major industry players. This team is having exposure to leading edge technologies which...

  • Technical Analyst

    2 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...

  • Senior Technical Business Analyst

    1 week ago

    Bangalore City, India Programmers. io Full time

    Programmers.Io urgently seeking for an experienced Senior Technical Business Analyst /Product Owner to assist on client-facing projects and work closely with the developers. Experience 9-12 years Remote Position Please share your CV at Notice period Currently serving and 1 month Responsibilities : Should have good Knowledge/experience of programming...

  • Technical Analyst

    3 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries.Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is...

  • Senior Business Analyst – Manager

    4 weeks ago

    bangalore, India Diageo Full time

    Description : Purpose of Role As a Senior Business Analyst your core purpose will be to act as the bridge between the business and the technical by ensuring key business goals are understood and requirements are detailed. To do this, you’ll be working with Process Excellence Leads/multi-functional Teams/technical development/test colleagues to...

  • Senior Business Analyst

    4 weeks ago

    bangalore, India AXA Group Full time

    Senior Business Analyst Gurgaon/Bangalore, India Senior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders.The Senior Business Analyst will be responsible for supporting an application or multiple applications within a Delivery Team and her/his core responsibilities include eliciting...

  • Senior Analyst

    7 days ago

    bangalore, India GK HR Consulting India Private Limited Full time

    Hello Connections! We're hiring for a leading European-based financial services company in Bangalore. The role is for a Sr. Finance Analyst. If you're interested and have the relevant experience, please send your resume to   **Position:** Senior Analyst - FP&A ‍ **Experience:** 4 to 6 years **Location:** ITPL, Whitefield **Shift:** 11...

  • Senior Technical Business Analyst

    1 day ago

    Bangalore City, India Programmers. io Full time

    Programmers.Io urgently seeking for an experienced Senior Technical Business Analyst /Product Owner to assist on client-facing projects and work closely with the developers.Experience 9-12 yearsRemote PositionPlease share your CV at period Currently serving and 1 monthResponsibilities:Should have good Knowledge/experience of programming languages like SQL,...

  • Associate Technical Analyst

    3 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries.Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is...

  • Associate Technical Analyst

    3 weeks ago

    BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...