Senior Technical Analyst-Shift Lead

2 weeks ago

BangaloreBengaluruBangalore, India Computacenter AG & Co. oHG Full time

Life on the team

Computacenter GIS business unit is seeking a confident and experienced ITIL Shift lead professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in ITIL ( Change, Problem & Incident) skills and can create a plan to deliver improvements then execute against the plan.

Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.

What you'll do

  • Possess an overall IT work experience of years from Infrastructure / managed services environment.
  • Exposure in ITIL framework
  • Prior work experience in ITSM (Incident / Change / Problem)
  • Good in excel, understanding of service metrics and has prior knowledge in creating and managing metric dashboards.
  • Coordinating and maintaining healthy relationship with multiple business units

What you'll need

  • Provide hands-on production and non-production environment support for Critical Applications
  • Ensure the stability and availability of all in-scope systems and services.
  • Identifying, sharing & implementing best practices across businesses and internally within the team
  • Random audits of all process to ensure SLAs are being met and schedule any additional training as needed.
  • Acting as an interface between team members and management
  • Exposure of Infra management, Data center & NOC
  • Should be flexible for 24/7 environment.
  • Enjoy working in an international team.
  • Willingness to permanently develop personally and professionally.
  • Very good English skills, strong communication skills on all levels and ideally experience in working with international teams

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it's a well-trodden path or a completely new part of the business – we'll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

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