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Specialist Distribution and Connectivity EMEA

1 month ago

Bhurai In Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a Specialist Distribution and Connectivity EMEA to join our team at WHG India in Eurasia.

Job Summary

The Specialist – Distribution & Connectivity is responsible for implementing, monitoring and supporting commercial and connectivity strategies to maximise connectivity and parity performance of Wholesale, Online Travel Agency (OTA) and metasearch accounts in EMEA.

Working with the wider commercial teams, the Specialist – Distribution & Connectivity will drive rate integrity and connectivity initiatives to help drive revenue into Wyndham Hotels & Resorts (WHR) franchised and managed hotels across all brands, around the globe.

This position requires an excellent understanding of the hotel and travel industry online distribution space. An energetic, inquisitive and efficient approach, acting in partnership with distribution partners and WHR internal stakeholders is critical to the success of this role. Close collaboration with EMEA commercial teams, WHR global distribution and connectivity teams is critical.

Measurement of success will be based on booked revenues and EMEA rate parity scores; however connectivity timelines and connectivity optimisation, will also be key factors in evaluation and performance.

Complexity

The Specialist – Distribution & Connectivity will drive significant revenue opportunities into the WHR portfolio of brands and hotels through dedicated rate integrity initiatives and optimising connectivity opportunities. They will work directly with secondary and tertiary partners to improve their potential, connectivity options and promotional opportunities. They will manage secondary and tertiary EMEA based partners that have the ability to generate revenue for some of our key markets in EMEA.

 

They will take responsibility for

  • Support for existing accounts to improve their performance
  • Connection strategies in close communication with the distribution team for designated key Wholesale, OTA and Metasearch partners throughout EMEA.
  • Implementing rate integrity and parity initiatives and communication plans in conjunction with the Wholesale, OTA and Metasearch account holders globally.
  • Managing and supporting implementation and execution of new partner connectivity including pilots in collaboration with the global connectivity team
  • Ensuring key distribution initiatives, and escalation/resolution processes to ensure business objectives and operational service levels are met
  • Serving as Rate Integrity Champion and Connectivity Subject Matter Expert (SME) for all distribution channels to support strategic distribution initiatives
  • Managing project plans to audit connectivity to existing partner interfaces and drive new opportunities to improve performance
  • Submit bi-weekly reports on key activities and wins to senior management
  • Resolve partner connectivity issues
Scope/Financial Responsibility

Although this position does not manage a cost center, it is the responsibility of the Specialist, Distribution & Connectivity to manage their expenses accordingly. All employees must review costs of sale and ROI for all business trips; marketing opportunities and overall spend in their region. The Employee is responsible for submitting a Travel and Entertainment Expense Report monthly.

Abilities/Key Competencies/Skills
  • Comprehensive knowledge of hospitality and travel sector online distribution market place
  • Excellent understanding of distribution partner behavior and hotel challenges in protecting rates and rate integrity
  • Good understanding of hotel technology, distribution and connectivity frameworks
  • Ability to work well both independently and as part of a team to achieve goals and targets
  • Flexibility to adjust to the changing needs of the business, taking on new ideas, initiatives, brands and responsibilities as they present themselves
  • Ability to work simultaneously on a number of initiatives and priorities often under pressure
  • Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world
  • Ability to stay objective and fair when dealing with sensitive internal/external customer situations maintaining constructive working relations
  • Self-starter, exhibiting initiative, confidence, professionalism and good judgment
  • Works with a high level of accountability, results orientated and dependable
  • Ability to make business decisions with integrity and honesty
Experience/Certificates/Education
  • Previous experience in hotel or OTA distribution in a pan regional role is essential
  • College/University Degree in hospitality or business related discipline or experience equivalent
  • Verbal and written fluency in English is essential
  • Exposure to metasearch and wholesale companies is an advantage
  • The ability to work fluently in another European language is an advantage
  • Must be a fully competent user of all Microsoft Office packages and have worked with Sales and CRM databases
  • The role requires international travel approximately 10% of the time

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: WHG India, Baani Address One, Golf Course Road, Sector 56, Gurgaon, Haryana  122011
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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