Territory Manager- Customer Experience Job Details Hero Motocorp
3 weeks ago
Date: 3 Jun 2024
Location: Chandigarh, CH, IN, 160022
Company: Hero Motocorp
Function: India BU
Pay Band: E4 to M2
Role:
As the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager. The purpose of your role will be:
To ensure maximum customer connect to enhance customer experience
To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
To implement Balanced Scorecard approach and points
To provide product support in the field
A purpose driven role for you:
Your key responsibilities will include, but not limited to:
To drive revenue growth and maximisation of profitability in Dealer Service
To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
To ensure the timely submission of Warranty and FSC claims by the channel partners.
To reduction of non-claiming channel partners, reduce warranty rejection etc.
A Day in the life:
As the TM- CE, your day will start on strategizing and making plans on how to drive revenue growth and maximize it. This role will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly.
Academic Qualification & Experience:
BE / B Tech (Mech)
Minimum 2-3 years as Territory manager in any OEM
Technical Skills/Knowledge:
Knowledge of Product & Variants
Knowledge of systems & processes at Hero & channel partner
Channel Management
Technical/Commercial skills (DMS & SAP)
Proficiency in MS Office(Advanced Excel)
Behavioral Skills:
Customer Complaint Management
Inter-personal relationships/People Management Skills
Effective Time Management
Business Communication
Effective Decision making
What will it be like to work for Hero:
As the worlds largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of Indias proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be.
About Hero:
Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.
Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.
Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.
Read more about us here.
Recruitment assessments
We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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