Senior Cloud Support Engineer

2 months ago

Pune, India Snowflake Full time

Build the future of data. Join the Snowflake team.

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customersâ success. We form partnerships with customers by listening, learning, and building connections.  

Snowflakeâs values are key to our approach and success in delivering world-class Support.  Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.

Snowflakeâs Support team is expanding We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.

As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse.  Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake.  You will be the voice of the customer into Snowflakeâs product and engineering teams for product feedback and improvements.  You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.

Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customerâs use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

YOU WILL:

  • Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
  • Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues 
  • Document known solutions to the internal and external knowledge base
  • Report well-documented bugs and feature requests arising from customer submitted requests
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Participate in incident management and on-call rotation
  • Participate in a variety of Support initiatives
  • ââProvide support coverage during holidays and weekends based on business needs

OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE :

  • Bachelorâs. or Masterâs  degree in Computer Science or equivalent discipline
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Excellent writing and communication skills in English with attention to detail
  • Ability to work in a highly collaborative environment across global teams
  • Experience in a designated customer-focused support role providing a personalized support experience with a deeper knowledge of the customer environment
  • Experience in configuring/troubleshooting one or more of the following drivers - ODBC, JDBC, Python Connector, NodeJS, Go, .Net, etc.
  • Strong understanding of Amazon AWS Services such as S3, SQS, SNS, Lambda Functions, API Gateway, VPC, Route 53, and/or similar services in Microsoft Azure and Google Cloud Ecosystems
  • Debugging experience in one or more of Python, Java, and Scala 
  • Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc.

FAMILIARITY WITH  DATABASE RELATED CONCEPTS AND WRITING SQL QUERIES :

  • Experience troubleshooting database connectivity issues/code 
  • Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix) 
  • Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
  • Experience with Data Loading of File Formats such as CSV, Parquet, JSON etc
  • Ability to reproduce and troubleshoot complex technical issues

NICE TO HAVES:

EXPERIENCE WORKING WITH BIG DATA AND/OR MPP (MASSIVELY PARALLEL PROCESSING) DATABASES

  • Understanding of Data Warehousing fundamentals and concepts
  • Database migration and ETL experience
  • Scripting/coding experience In any of the following: .Net, NodeJS, R, GO
  • Experience supporting applications running on either Amazon AWS or MS Azure
  • Experience with virtualization solutions (VMware, Docker, Virtualbox, etc)
  • Understanding of cloud computing security concepts

  • Support Engineer

    2 weeks ago

    Pune, India Cloud Software Group Full time

    Job Description: The Global Support organization at CSG provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering...

  • Support Engineer

    2 weeks ago

    Pune, India Cloud Software Group Full time

    Job Description: The Global Support organization at CSG provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering...

  • Lead Support Engineer

    3 weeks ago

    pune, India Cloud Software Group Full time

    Role Overview: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible...

  • Lead Support Engineer

    3 weeks ago

    Pune, India Cloud Software Group Full time

    Role Overview: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for...

  • Lead Support Engineer

    2 weeks ago

    Pune, India Cloud Software Group Full time

    Role Overview: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for...

  • Cloud Operations Expert

    2 weeks ago

    Pune, India Cloud Reach Full time

    As a world-leading multi-cloud services company and go-to strategic partner for Amazon Web Services, Google Cloud and Microsoft Azure, we’re on a mission to elevate technology and people so they can reach new heights. Empowerment for growth, learning, and success is what we do for our customers and colleagues alike. As a Cloudreacher you’ll belong to a...

  • Cloud Operations Expert

    5 days ago

    Pune, India Cloud Reach Full time

    As a world-leading multi-cloud services company and go-to strategic partner for Amazon Web Services, Google Cloud and Microsoft Azure, we’re on a mission to elevate technology and people so they can reach new heights. Empowerment for growth, learning, and success is what we do for our customers and colleagues alike. As a Cloudreacher you’ll belong to a...

  • L1 Cloud Support Engineer

    2 weeks ago

    Pune, India Platform9 Systems Full time

    Job Title: Cloud Support Engineer Reporting To : Global Cloud Support Manager Member of : Customer Support and Engineering Operations About Us: Platform9: A Better Way to Go Cloud Native Cloud native is a strategic priority for technology leaders at nearly every company around the world. Going to cloud native is a complex, challenging, but necessary process...

  • Senior Support Engineer

    1 month ago

    Pune, India Virtusa Full time

    Senior Support Engineer - CREQ186569 DescriptionJob Description:Responsibilities:3 or more years L3 production support experience across multiple technologies/platformRequired Skills: Technology skillsJava, SQL/Oracle, Spring-Boot with batch configurationUnix, shell scripts, Autosys job schedulingAbility to understand and develop code for fixing minor...

  • Senior Support Engineer

    1 day ago

    Pune, India Virtusa Full time

    Senior Support Engineer - CREQ186569 DescriptionJob Description:Responsibilities:3 or more years L3 production support experience across multiple technologies/platformRequired Skills: Technology skillsJava, SQL/Oracle, Spring-Boot with batch configurationUnix, shell scripts, Autosys job schedulingAbility to understand and develop code for fixing minor...

  • Cloud Application Support Engineer

    3 weeks ago

    pune, India Energy Exemplar Full time

    About the PositionEnergy Exemplar is seeking a talented Cloud Application Support Engineer to join our dedicated team. As a Cloud Application Support Engineer, you will play a pivotal role in ensuring the reliability, performance, and security of our cloud-based infrastructure. You will work closely with our clients to provide technical support and guidance,...

  • Senior Cloud Infrastructure Engineer

    4 weeks ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Senior Cloud Infrastructure EngineerCandidate to Perform Below ActivitiesBuild new servers in Qualys environmentBe on call as per rotational schedule and work in shifts.Maintain security standards in all environments.Work on incidents till...

  • Senior Cloud Infrastructure Engineer

    1 month ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Senior Cloud Infrastructure Engineer Candidate to Perform Below Activities Build new servers in Qualys environment  Be on call as per rotational schedule and work in shifts.  Maintain security standards in all environments.  Work on...

  • Senior Cloud Infrastructure Engineer

    4 weeks ago

    pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Senior Cloud Infrastructure Engineer Candidate to Perform Below ActivitiesBuild new servers in Qualys environment Be on call as per rotational schedule and work in shifts. Maintain security standards in all environments. Work on...

  • Senior Cloud Infrastructure Engineer

    2 weeks ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Senior Cloud Infrastructure Engineer Candidate to Perform Below Activities Build new servers in Qualys environment  Be on call as per rotational schedule and work in shifts.  Maintain security standards in all environments.  Work on...

  • Senior Cloud Infrastructure Engineer

    2 weeks ago

    pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Senior Cloud Infrastructure Engineer Candidate to Perform Below ActivitiesBuild new servers in Qualys environment Be on call as per rotational schedule and work in shifts. Maintain security standards in all environments. Work on...

  • Senior Cloud DevOps Engineer

    1 month ago

    pune, India Roche Full time

    The Position Purpose The Cloud DevOps Engineering team globally serves our internal Roche customers and IT partners designing, building and operating modern distributed systems on a Public and private Cloud Infrastructure globally (Europe, NALA and APAC). Working with the latest technologies in a fast-paced engineering environment as a...

  • Senior Cloud DevOps Engineer

    2 months ago

    Pune, India Roche Full time

    The Position Purpose The Cloud DevOps Engineering team globally serves our internal Roche customers and IT partners designing, building and operating modern distributed systems on a Public and private Cloud Infrastructure globally (Europe, NALA and APAC). Working with the latest technologies in a fast-paced engineering environment as a Senior Cloud...

  • Senior Software Engineer

    5 days ago

    Pune, India Cloud Software Group Full time

    About This Team:Are you looking for a company which provides you with a dynamic, challenging and rewarding work environment every single day ? Do you want to work on the latest technologies to help solve real world problems? If so, we may have an opportunity for you! We’re looking for talented technologists to help build the future of integration.We create...

  • Senior Software Engineer

    3 weeks ago

    Pune, India Cloud Software Group Full time

    About This Team: Are you looking for a company which provides you with a dynamic, challenging and rewarding work environment every single day ? Do you want to work on the latest technologies to help solve real world problems? If so, we may have an opportunity for you! We’re looking for talented technologists to help build the future of integration.We...