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Senior Associate
4 weeks ago
Position: Senior Associate - Operations
Date Opened: May 16, 2024
Location: Pune, Maharashtra, IN
Company: Allstate Insurance Company
:
Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met
Managing, researching on casualty case, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.
Job Responsibilities:
Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.
Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)
Retrieving Claim related documents, obtain additional information (if missing)
Completing all necessary forms, and routes them to the appropriate parties
Updating the claim information and handling the task
Additional Information:
If offered the role, you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.
Education and Experience:
Bachelors Degree or equivalent experience
Insurance domain certification (E.g., AINS , AIC etc.) will be preferred
Prior experience in Voice process and a zeal to learn about Casualty
Are known for clear and professional communication both written and verbal
Functional Skills:
Knowledge of insurance policy, coverage, and regulation
Eye for Details and accurate preparation of data to assess value of the estimate
Investigate, evaluate and identify requirements for the Claim basis the information provided
Ability to utilize available Tools to capture information accurately
Note: Open for all Resources with Voice Skill set
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