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Engineer - Technical Support Center
2 weeks ago
- **Date:** 24 Apr 2024
- **Location:** Pune, India
- **Company:** Tata Communications
## Broad outline of the Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
### Purpose
Broad objective of the role
### Size and Scope of Role
- No. of direct reports
- Total team size
## Minimum Qualification & Experience
Graduate with 0-4 years of experience
## Other knowledge/skills
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
## Key Responsibilities
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
## Technical Competencies
### Knowledge / Skills
- Communication Skills
### Job Segment
Technical Support, Technical Support Engineer, Engineer, Technology, Engineering
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Pune, India timesjobs Full time# : Engineer - Technical Support Center- **Date:** 24 Apr 2024- **Location:** Pune, India- **Company:** Tata Communications## Broad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.### PurposeBroad...
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Pune, Maharashtra, India timesjobs Full time# : Engineer - Technical Support Center- Date: 24 Apr 2024- Location: Pune, India- Company: Tata Communications## Broad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.### PurposeBroad objective of...
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Pune, Maharashtra, India timesjobs Full time# : Engineer - Technical Support Center- Date: 24 Apr 2024- Location: Pune, India- Company: Tata Communications## Broad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.### PurposeBroad objective of...
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