Technical Specialist

3 weeks ago

Bangalore, India Commvault Full time

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks â keeping data safe and businesses resilient. The companyâs unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

The Customer Support Associate - UNIX and DB works within a team of technical support professionals sought at delivering technical solutions for Commvaultâs customer base. This customer base has a wide variety of technical ability and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

This position is part of our group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has owned the industry in achievement seven years in a row. We offer innovative training, exciting colleagues, and opportunity to grow and learn with us. Our group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.

What you'll do:

  • Troubleshoot and resolve critical support problems

  • Troubleshoot customer issues using remote desktop software

  • Successfully interact through phone and email with customers as you tackle their problems

  • Dedication to the success and happiness of our customers

  • Recreation of problems in house

  • Root Cause Analysis and / or provision of examples of software bug

  • Working independently and as a team to come up with the best solutions to a customer problem.

  • Providing outstanding phone-based support for a variety of complex, time critical issues.

  • Using and sharing your knowledge of a wide range of technologies

  • Having the opportunity to build labs and simulators

  • Ability to be involved in product BETA testing

  • Chipping in to our Solutions Engine and online forums

Who you are:

  • At least 3+ years of technical/customer support experience

  • Professional level knowledge of Unix-flavored operating systems and its components.

  • Demonstrable understanding of Oracle, HANA and SAP databases,

  • Good understanding of Unix/Linux clusters, with installing and configuring software.

  • Solid grasp of Unix device management (tape and disk)

  • Networking and fix performance-based issues with Linux OS and/or hardware.

  • Desirable to have exposure to storage arrays like NetApp, HDS

  • Understanding backup theory and design. Backup and data management fundamentals

  • Previous experience with Commvault technologies is added advantage as is other backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.

  • Previous experience troubleshooting enterprise environments.

  • Strong customer relations skills.

  • Strong multi-tasking and prioritization skills.

  • Strong written and verbal communication skills.

  • Excellent teammate.

  • Prior Security and Saas experience strongly preferred.

Youâll love working here because:

  • Continuous professional development, product training, and career pathing

  • Annual health check-ups, Car lease Program, and Tuition Reimbursement

  • Personal accident cover and Term life cover

#LI-RK1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaultâs goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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