Principal Outbound Product Manager

1 month ago

Hyderabad, India ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is part of our Operational Technology and Connected Workforce product organization, responsible for the GTM and demohub content of new products. You will be part of the of Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our products internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.  

As a Staff Outbound Product Manager, you will play a critical role in the evangelization of the OT and Connected Worker product lines, helping establish our product capabilities in our customer base and expand that customer base.

What you get to do in this role

  • Communicate the product story (vision/direction) in high-touch settings to support customer acquisition & retention
  • Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the product as their product of choice
  • Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
  • Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
  • Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
  • Develop an understanding of how customers are using the platform to inform how adoption is affected
  • Provide product technical & functional expertise to customers in high-touch settings
  • Promote “best practice” implementations
  • Participate in at-scale workshops, webinars, and other customer adoption initiatives or events
Qualifications
  • Knowledge of the now platform and ServiceNow business solutions 
  • 5+ years in a customer-facing role with product management, technical pre-sales or similar roles
  • 4+ years of experience with ServiceNow technology products 
  • World-class presentation and public speaking skills to evangelize in different settings
  • Exceptional communication skills to include technical and business concepts
  • Very strong written communications skills and ability to create compelling narratives 
  • Must enjoy working in a highly collaborative environment
  • Ability to think strategically, learn fast and communicate with impact 
  • Ability to travel 
  • Bachelor's degree or equivalent experience 
  • English-fluent 
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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