Director of Operations

2 months ago

Hyderabad, India Electronic Arts Full time

Director of Operations
Location - EA, Hyderabad

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

Slingshot Games takes great pride in being one of the key studios for EA Mobile's strategic growth plans. With a long track record of owning, running, and managing an extremely diverse portfolio of games across multiple genres and players, Slingshot is home to some iconic titles like The Sims, Plants vs. Zombies, Bejeweled, and many others. Slingshot partners with an expansive roster of EA Mobile studios and incubation & production teams to work on some of the biggest IPs such as Battlefield, FIFA, and Need for Speed.

The Role - 

As the Director of Studio Operations, you will report to the GM, Head of Mobile India and lead a team of development directors/managers supporting our portfolio of games. This is a vital leadership role focused on the management of game teams and their operation, shepherding the teams from one project phase to the next, while focusing on predictability, resourcing, risk management, cost monitoring, operational optimization, and collaboration. The Head of Operations focuses on execution, strategic outcomes, managing around future challenges and making sure all operational aspects of studios are optimized and efficient. As a part of the leadership team, you’ll leverage your highly developed relationship building acumen and operational skills to establish credibility amongst studio members, EA partners and senior leadership.

Key Responsibilities:

  • Responsible for the full operational aspects of game development and live services across studio’s own and co-dev projects; including establishing development framework, reporting, risk management, capacity planning, resource management and budget.
  • Owns studio-wide project budgets and opex.  Drives improvements in operational efficiency within the studio to meet financial targets.  Partners with finance to maintain a healthy P&L. Partners with central teams to own and drive relationships that impact overall P&L.
  • Engages in scenario planning to evaluate risk and opportunities, identify outcome and impact, and manage for both positive and negative possibilities.
  • Drives Objective and Key Results [OKRs] process for the portfolio.
  • Oversees the Development Director discipline, hiring, mentoring and inspiring teams through personal example and enthusiasm.
  • Responsible for risk strategy across the studio and mentors the ops team on risk management.
  • Collaborates with the studio leaders to help define the studio vision, mission, and strategy, as well as contributing to fostering overall studio culture & health. 
  • Plans and communicates process adoption studio-wide; innovates, plans, communicates and implements studio-wide processes and practices in response to changing business strategy and market trends.
  • Ensures the studio has the best structure and practices that allow it to produce high-quality work on time, and on budget.

Qualifications:

  • 10 years of development experience managing live services and operations in the games industry, mobile applications or e-commerce.
  • Mobile app development experience.
  • Experience leading teams and managing remote development, coupled with the ability to oversee projects of varying scope or points in life-cycle (e.g. concept, production, launch and live services).
  • 5+ years in a similar Operations leadership role with a business unit or organization with 200+ head count.
  • Mastery of project management (including Agile methodologies, principles and lexicon).
  • Expertise presenting high-impact plans and recommendations to leadership.
  • Demonstrable analytical and problem-solving skills; ability to decipher complex multivariate problems.
  • Strong conflict resolution skills to build a high performing team.
  • Proficient change management skills, i.e., comfortable with ambiguity and constant change, yet able to set priorities and execute on commitments
  • Experience managing multiple large projects & associated leadership teams in a matrix organization. 
  • Experience coordinating with counterparts and teams from the west working in different time zones.
  • Excellent written and verbal communication and possesses strong emotional intelligence skills.

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