Senior IT service Delivery Manager
Found in: Appcast Linkedin IN C2 - 2 weeks ago
Company Description
DigitalXC is a Nexgen SaaS platform that provides pre-built automated services as cloud-based service subscriptions. Our Service Cloud platform offers end-to-end IT automation across various areas, including Infrastructure, Applications, DevSecOps, and Business Processes. With over 500 pre-built automated services, we enable enterprises to shift towards a digital service model and deliver services as products.
Role Description
This is a full-time remote role for a Service Delivery manager to implement our DigitalXC automation platform and drive automation for our global customers.
The role entails creating an automation backlog, identifying pre-requisites , review automation design, drive UAT and Chage management for go-live. The manager will also be working our team of 6-10 automation engineers, address any roadblocks in meeting their day to day responsibilities
Qualifications
- 10-15 years Experience in IT Infrastructure services ( Must)
- Strong understanding of Service REquest, Incident Managment, Change Request process
- Understands Automation process . Good exposure to Automation
- Proven track record in driving IT service improvements and implementing best practices
- Excellent leadership and communication skills
- Experience in Agile and DevSecOps methodologies
- ITIL certification is a plus
- Bachelor's or Master's degree in Information Technology or related field
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