Communication Trainer

2 weeks ago


Bengaluru, India [24]7.ai Full time

Job Title: Trainer

Location: Bangalore/Hyderabad




Requirements

Minimum 2 years of work experience as a sales and VNA trainer

Should have worked for International BPO

Flexible with shifts

Ready to work from office – Bangalore and Hyderabad

Statement of purpose

To train NH candidates (agent level) on language, soft skills and business/corporate etiquette equipping them to handle customer interactions on a chat / Voice process as per the program requirements.

Summary of essential job functions

  • Train agent level candidates on language, soft skills and corporate etiquette
  • Plan, prepare and deliver training sessions
  • Prepare training content
  • Help trainees develop listening, speaking, reading and writing skills via individual and group sessions
  • Check and assess trainees' progress
  • Conduct Training Need Analysis to understand performance gaps
  • Organize and conduct refresher courses as per the Training Need Analysis
  • Monitor and present trainee performance

Minimum requirements (Education Qualification & Work Experience)

  • Bachelor’s degree
  • Experience in teaching English as a foreign language (1-2 yrs preferable)
  • TEFL/TESL certification or equivalent (Desired)
  • Instructional Design Experience/Certification (Desired)

Competency Requirements: [Technical & Behavioral]

  • Must be adept in MS Office
  • Facilitation Skills
  • Excellent diction, spoken and written language skills, with English and local languages
  • Patience
  • Critical-thinking and problem-solving
  • Lateral thinking
  • Confidence
  • Time-management & multi-tasking skills

Job Responsibilities

  • Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments
  • Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required
  • Handle language assessment to ensure the quality of agents being hired
  • Design, write and utilize lesson plans conforming to approved curriculum
  • Use a modern and dynamic teaching approach which allows students to communicate easily using English language
  • Assessing and recording trainees’ progress by setting and marking coursework and examinations
  • Researching and devising entertaining, engaging, interesting, creative, productive lessons for students
  • Ensure documented plans are available for review and redesign
  • Ensure lesson plans are modified depending on different student learning styles.
  • Conduct refresher / reset skill training as required
  • Design and develop instructional modules/activities using data from student learning style assessments
  • Develop monitoring systems to ensure that all agents are performing job responsibilities according to training
  • Maintain and publish training reports to relevant stakeholders


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