(Apply Now) Communication Trainer

3 days ago

Bengaluru, India [24]7.ai Full time
Job Title: Trainer

Location: Bangalore/Hyderabad

Requirements

Minimum 2 years of work experience as a sales and VNA trainer

Should have worked for International BPO

Flexible with shifts

Ready to work from office – Bangalore and Hyderabad

Statement of purpose

To train NH candidates (agent level) on language, soft skills and business/corporate etiquette equipping them to handle customer interactions on a chat / Voice process as per the program requirements.

Summary of essential job functions

- Train agent level candidates on language, soft skills and corporate etiquette- Plan, prepare and deliver training sessions- Prepare training content- Help trainees develop listening, speaking, reading and writing skills via individual and group sessions- Check and assess trainees' progress- Conduct Training Need Analysis to understand performance gaps- Organize and conduct refresher courses as per the Training Need Analysis- Monitor and present trainee performance

Minimum requirements (Education Qualification & Work Experience)

- Bachelor’s degree- Experience in teaching English as a foreign language (1-2 yrs preferable)- TEFL/TESL certification or equivalent (Desired)- Instructional Design Experience/Certification (Desired)

Competency Requirements: (Technical & Behavioral)

- Must be adept in MS Office- Facilitation Skills- Excellent diction, spoken and written language skills, with English and local languages- Patience- Critical-thinking and problem-solving- Lateral thinking- Confidence- Time-management & multi-tasking skills

Job Responsibilities

- Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments- Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required- Handle language assessment to ensure the quality of agents being hired- Design, write and utilize lesson plans conforming to approved curriculum- Use a modern and dynamic teaching approach which allows students to communicate easily using English language- Assessing and recording trainees’ progress by setting and marking coursework and examinations- Researching and devising entertaining, engaging, interesting, creative, productive lessons for students- Ensure documented plans are available for review and redesign- Ensure lesson plans are modified depending on different student learning styles.- Conduct refresher / reset skill training as required- Design and develop instructional modules/activities using data from student learning style assessments- Develop monitoring systems to ensure that all agents are performing job responsibilities according to training- Maintain and publish training reports to relevant stakeholders

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