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Operations Manager

3 months ago

Mumbai, India LakshHR Full time

Position - Operations Leader

Designation - Manager

Reporting to - DGM Operations

Location – Mumbai (Kalina, Santacruz (E))


Roles & Responsibilities:


• Implementing / enhancing an operating model for the e-Commerce Operations

• Take full ownership of business targets & P&L for E-Commerce business

• Developing detailed processes, quality controls, and KPI for a seamless integration of

executing a Direct Vendor Fulfilment program

• Working with internal customers to ensure pricing is accurately maintained within customer's

systems

• Managing forecasts and seasonality to ensure proper processes are being followed for

inventory / material planning

• Daily reporting for internal/external customers for performance and order management

• Operational responsibility for ensuring pricing and supply

• Performance Management of the team by setting particular objectives, carrying out

performance analysis, and identifying and recommending training needs

• Order management, Logistics, Support, Process Improvement and Operational Efficiency

• Working knowledge of automated distribution and warehouse systems preferred. Direct

experience managing e-Commerce Operations from online readiness to post purchase support

including a working knowledge of marketplace and direct e-Commerce processes and

technologies done in proven E-commerce companies

• Proven ability to automate processes and create efficiency


Qualification and Experience:

• B.tech Civil is required.

• 3+ years of experience in operations management, with a strong background in E-commerce industry.