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Delivery Manager

2 months ago

Greater Bengaluru Area, India Tyfone Communication Development India Private Limited Full time

About the company:

Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology seamlessly and innovatively. Customers of our technology are U.S banks and credit unions.


About the Role:

At Tyfone, the Product Support team maintains our digital banking products. We seek a Level-2 Support Engineer to provide in-depth technical support for our online and mobile banking applications. The ideal candidate will possess a strong blend of technical expertise and problem-solving skills to troubleshoot and resolve complex issues effectively. This role requires a collaborative individual who can work closely with the front-end team, engineering, and other stakeholders to ensure optimal application performance and customer satisfaction.


Responsibilities (including but not limited to):

At Tyfone you will be responsible for:

  1. Provide advanced technical support for online and mobile banking applications, including troubleshooting, issue resolution, and root cause analysis.
  2. Serve as a liaison between the support team and the back-end development team to facilitate efficient issue resolution and process improvement.
  3. Collaborate with engineering teams to identify, analyze, and resolve complex technical issues impacting application performance and stability.
  4. Leverage a strong understanding of software development lifecycle, coding practices, and agile methodologies to contribute to the overall product development process.
  5. Participate in release management activities, including testing, deployment, and post-release support.
  6. Utilize JIRA for effective issue tracking, management, and collaboration.
  7. Demonstrate proficiency in JSON, XML, JavaScript, HTML5, RESTful APIs, and RDBMS concepts.
  8. Maintain in-depth knowledge of online and mobile banking systems and processes.
  9. Develop and maintain comprehensive documentation and knowledge base articles.
  10. Provide exceptional customer service by effectively communicating technical information to both technical and non-technical audiences.
  11. Keeping track of support/maintenance releases and resource availability
  12. Providing release status updates to customers and Tyfone Management


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5- 9 years of experience in technical support, preferably in a financial services environment.
  • We are hiring for the Bengaluru location.
  • Strong understanding of software development lifecycle, coding practices, and agile methodologies.
  • Proficiency in JIRA and other project management tools.
  • Hands-on experience with JSON, XML, JavaScript, HTML5, RESTful APIs, and RDBMS concepts.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong interpersonal and communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Collaborating effectively across time zones to deliver exceptional customer service.
  • Demonstrated ability to learn new technologies and adapt to changing requirements.


Preferred Qualifications:

  • Experience with online and mobile banking applications.
  • Knowledge of financial industry regulations and compliance requirements.
  • Experience with scripting languages (e.g., Python, Perl).
  • Experience with database administration and SQL.