Service Delivery Manager

4 weeks ago

Greater Bengaluru Area, India Diversified Full time

Job Description:


The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources, identify onboarding project risks and effectively communicate internally and externally.


What you will be doing?

  • Work with account teams to gather necessary information to initiate PULSE Managed Services Onboarding.
  • Lead and maintain ownership of PULSE Managed Services onboarding projects start to finish.
  • Work with Management to identify appropriate engineering resources for new onboarding projects.
  • Take lead to ensure communication on onboarding project status, milestones, and next steps are clearly defined both internally and externally.
  • Craft formal communication and documentation that is professional and clear.
  • Lead meetings and communication that take place over the phone or video conference
  • Provide direction and feedback to project teams on assignments, goals, and timelines.
  • Ability to review and understand contracts and Statements of Work (SOW) and be able to make sure they are followed in full.
  • Procurement of project licensing & equipment
  • Monitor deadlines closely, escalate accordingly if problems are foreseen.
  • Manage time and resources and can be creative when scheduling conflicts arise.
  • Maintain accurate project information in standardized project management platform.
  • Handle customer service enquiries and escalate appropriately to appropriate internal PULSE Managed Services teams.
  • File project documents for archival reasons.
  • Other duties as assigned.


Education/Certifications:

  1. Project Management Professional (PMP) preferred
  2. Certified ScrumMaster (CSM) preferred but not required

Required/Desired Knowledge, Experience and Skills:

  • • Willingness to contribute to a positive, supportive, and collaborative work environment
  • • Communicate with all levels of management and company personnel effectively
  • • Make decisions and solve problems while working under tight deadlines
  • • Prioritize and organize successfully

• Knowledge of ConnectWise Product Suite, Microsoft Application Suite, NetSuite, Microsoft Project or similar project management applications is a plus

  • Service Delivery Assurance Senior Manager

    6 days ago

    Greater Bengaluru Area, India Diversified Full time

    Shift Time: 5 PM to 2 AM ISTWork Location: Hebbal, BangaloreJob Summary:Service Delivery Assurance - Senior Manager is responsible for Operational performance of Service delivery for both Proactive and Reactive Services transactions at Diversified. Primary focus is maintaining business performance through OLAs, KPIs and SLAs fulfillment, and driving client...

  • Service Delivery Assurance Senior Manager

    5 days ago

    Greater Bengaluru Area, India Diversified Full time

    Shift Time: 5 PM to 2 AM IST Work Location: Hebbal, Bangalore Job Summary: Service Delivery Assurance - Senior Manager is responsible for Operational performance of Service delivery for both Proactive and Reactive Services transactions at Diversified. Primary focus is maintaining business performance through OLAs, KPIs and SLAs fulfillment, and driving...

  • IT Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    {"Role Overview": "The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.", "Key Responsibilities": {"Service Management": ["Oversee the delivery...

  • Oracle Delivery Manager

    4 weeks ago

    Greater Bengaluru Area, India Tech Mahindra Full time

    We are looking for a strong Oracle Delivery Manager who has strong experience in Oracle On-Premises. Below is the JD.•Have 18-20 years of solid Oracle On premise and Cloud delivery experience and should have owned Revenue, Margin target numbers.•Thoroughly understands the complete life cycle of Oracle engagements and the challenges•Managed a team of...

  • IT Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerCompany: SA TechLocation: BangaloreExperience: 7-9 YearsWork Mode: Work from Office (WFO)Work Days: 5 Days per WeekThe IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining...

  • IT Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerCompany: NexthireJob Summary:Nexthire is seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery...

  • IT Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery of IT services to...

  • IT Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Nexthire Full time

    Employed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India SLK Full time

    Job Title: Service Delivery Manager We are seeking a highly skilled Service Delivery Manager to join our team at SLK Software Private Limited. As a Service Delivery Manager, you will be responsible for maintaining strong customer relationships and improving our services to ensure customer satisfaction. Key Responsibilities: Service Management Monitor and...

  • IT Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job Title: IT Service Delivery ManagerJob Summary:HITACHI ENERGY SERVICES SP. Z O.O. is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our IT Transformation program, you will be responsible for ensuring the effective delivery and support of ServiceNow services provided by external vendors.Key...

  • IT Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job DescriptionHitachi Energy Services Sp. Z o.o. is seeking a skilled IT Service Delivery Manager to join our team in building and operating a new global IT environment.As a ServiceNow Service Delivery Manager, you will be responsible for ensuring the effective delivery and support of ServiceNow services provided by external vendors.Your key...

  • IT Service Delivery Manager

    7 days ago

    Bengaluru, Karnataka, India Nexthire Full time

    Role Overview: Nexthire is seeking a highly skilled IT Service Delivery Manager to join our team. This role involves ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management: Oversee the delivery of IT services to ensure they meet business requirements and service level agreements...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India Lenovo Full time

    Job Description: At Lenovo, we are looking for a highly skilled Service Delivery Manager to lead our service delivery processes. Key Responsibilities:- Manage complex service delivery processes and ensure contractual support service deliverables are understood and managed effectively- Maximize the value of the customer's investment in Lenovo products and...

  • IT Service Delivery Manager

    3 days ago

    Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job DescriptionOverviewHitachi Energy IT has initiated an IT Transformation program to set up and migrate to a new global IT environment.As a ServiceNow Service Delivery Manager, you will play a key role in ensuring the effective delivery and support of ServiceNow services provided by external vendors.Your ResponsibilitiesKey responsibilities...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Fujitsu Full time

    Job DescriptionAs a Service Delivery Manager at Fujitsu, you will be responsible for managing SAP projects and ensuring the delivery of high-quality services to our customers. The ideal candidate will have a deep understanding of the customer's business and technical environment, as well as excellent communication skills.Key Responsibilities:Manage SAP...

  • IT Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job Title: IT Service ManagerDescription:Hitachi Energy IT is embarking on an IT Transformation program to establish a standalone global IT environment. We seek a skilled IT professional to contribute to building and operating a new IT function, equipped to meet our future needs.Your Responsibilities:Oversee the delivery of ServiceNow services, ensuring they...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Confluent, Inc Full time

    At Confluent, Inc., we are seeking a skilled Service Delivery Manager to join our team. The successful candidate will be responsible for driving success with our Professional Services customers across a regional customer base.The ideal candidate will have experience overseeing enterprise-level IT delivery projects and selling enterprise IT delivery services....

  • Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Fujitsu Full time

    Job Title: Service Delivery Manager      At Fujitsu, we are seeking a highly skilled Service Delivery Manager to lead our production teams in delivering exceptional IT services to our customers.Key Responsibilities:Manage SAP projects to ensure timely delivery and high-quality results.Develop and maintain a deep understanding of the customer's business...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Lenovo Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Lenovo. As a Service Delivery Manager, you will be responsible for managing the delivery of services to our customers, ensuring that they receive high-quality support and solutions that meet their needs.Key Responsibilities:Manage the...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Vodafone Idea Limited Full time

    Job Title: Service Delivery ManagerVodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Service Delivery Manager, you will play a crucial role in delivering exceptional customer experiences and contributing to the company's mission of creating a 'Digital...