Front Office Executive

3 weeks ago

Bengaluru, India Peak Performance - Physical Therapy and Sports Rehab Full time

Job Title: Front Office Executive


Department: Administration


Reports To: Admin Manager/ Head of administration


Summary:

The Front Office Executive is the first point of contact for patients and visitors at the physiotherapy clinic. This role requires a friendly, professional, and efficient individual with excellent communication and organizational skills. The Front Office Executive is responsible for managing the front desk operations, ensuring a smooth and positive patient experience, and supporting the administrative needs of the clinic.


Responsibilities:

  • Patient Reception:
  • Greet patients and visitors warmly and professionally.
  • Verify patient information and insurance details.
  • Manage patient check-in and check-out processes.
  • Schedule and confirm appointments, managing the appointment calendar efficiently.
  • Answer patient inquiries in person, via phone, and email.
  • Provide information about clinic services, fees, and policies.
  • Assist patients with completing necessary forms.
  • Ensure the waiting area is clean, organized, and comfortable.


  • Administrative Support:
  • Maintain accurate patient records, both physical and electronic.
  • Process payments and handle billing inquiries.
  • Manage incoming and outgoing mail and faxes.
  • Prepare and organize documents, reports, and other materials.
  • Maintain office supplies and equipment.
  • Assist with inventory management.
  • Perform other administrative tasks as assigned by the Clinic Manager.


  • Communication and Coordination:
  • Communicate effectively with patients, therapists, and other staff members.
  • Coordinate patient referrals and follow-ups.
  • Liaise with insurance companies regarding billing and claims.
  • Maintain confidentiality of patient information.


  • Clinic Operations:
  • Ensure the smooth and efficient operation of the front office.
  • Troubleshoot minor technical issues with office equipment.
  • Adhere to clinic policies and procedures.
  • Contribute to a positive and supportive work environment.


Qualifications:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Proven experience as a front office receptionist, administrative assistant, or in a customer service role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management skills.   
  • Proficiency in using computer software, including electronic health records (EHR) systems, Microsoft Office Suite, and appointment scheduling software.   
  • Ability to multitask and prioritize tasks effectively.
  • Ability to maintain confidentiality and handle sensitive information with discretion.   
  • Positive attitude and a professional demeanor.
  • Knowledge of medical terminology and insurance procedures is a plus.


If interested, send in your resume at jobs@peakperformancesr.com



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