Provider Network

4 weeks ago

Gurugram, India Zyla Health Full time


About Zyla (www.zyla.in)


Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.


Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

 


How you will make an impact:


  • Responsible for identifying the right partner Labs, and Hospitals for the fulfillment of diagnostic services and health check-ups across India & negotiating for competitive pricing, getting ready with all the internal steps.
  • Partner relationship management, Onboarding, Negotiation, Revenue distribution, P&L management, quick decision-making.
  • Gauging Performance Metrics, Weekly governance calls to identify mutual areas of improvement, out-of-box strategies to improve utilization, Product improvements/Feature Additions on Dashboards, Partner Payments, etc will be core responsibilities.
  • Qualify the provider quality, lead the negotiation and ensure timely agreement execution..
  • Collaborate with various internal teams such as finance, legal and operations to ensure seamless execution of partnership initiatives.
  • Report KPIs in terms of TAT of closure, Provider NPS, etc


We are looking for people who:


  • Proven experience (2+ years) in customer support.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to negotiate prices with the providers
  • Strong knack for reporting numbers and KPIs
  • Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment.



Offer:

  • Opportunity to directly work on a very innovative product that has a big societal impact.
  • Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
  • An open setup where you can innovate every day.
  • A home-like office with home-like perks :)


 


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