Support Engineer

5 days ago


Chennai, India NielsenIQ Full time

Solution &Support Engineer, Chennai


REFID186817


Responsibilities


  • Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
  • Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
  • Monitoring & validating data automated processes
  • Document knowledge and help educate colleagues and teammates on technical cases
  • Keep current with product knowledge and latest features and functionality


Qualifications


  • 2 to 4 years of experience.
  • Graduate of information systems, computer science, industrial engineering or equivalent
  • Experience providing technical support or being part of implementation team
  • Strong troubleshooting and problem-solving skills while being highly detail oriented
  • Strong customer service orientation
  • Great written and verbal client communication skills
  • SQL background- must have
  • Willingness to work outside of business hours from time to time
  • Team spirit, self-motivation and a positive attitude
  • The ability to work with multiple interfaces and tasks in a dynamic environment


Additional information


  • Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
  • Recharge and revitalize with help of wellness plans made for you and your family.
  • Plan your future with financial wellness tools.
  • Stay relevant and upskill yourself with career development opportunities



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