Customer Success Manager, China

3 weeks ago


Gurugram, India TBO.COM Full time

Customer Success Manager, China (Language Expert : Mandarin)



Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, Gurgaon



TBO – (www.tbo.com)

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.


The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.


Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.


TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.



Main Responsibilities

  • key customer or site performance and developing clear product/tech plans for increasing volumes.
  • product distribution from a technical perspective.
  • between client and the onboarding team during the integration process
  • the assigned clients’ API performance on day-to-day basis.
  • technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
  • with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.
  • engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.
  • any possible issues to HQ for resolutions after identifying the priority level and commercial impact.
  • with Sales regarding any commercial related issues or tech concerns causing sales loss.
  • first point of contact for the clients/tech houses in the region for all the API related queries.


Qualifications:

  • Degree from any engineering faculty preferred.
  • 3 years’ experience in a client facing role.
  • to creatively solve challenging tech issues.
  • communication skills to explain complex issues in a simple way to audiences from different backgrounds.
  • of REST API, XML, JSON, and similar technologies
  • working with Databases & SQL



  • Gurugram, India TBO.COM Full time

    Customer Success Manager, China (Language Expert : Mandarin)Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, GurgaonTBO – (www.tbo.com)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the...


  • Gurugram, India TBO.COM Full time

    Customer Success Manager, China (Language Expert : Mandarin) Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, Gurgaon TBO – ( TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of...


  • Gurugram, India Zyvka Full time

    Exp14yearsIndustryRecruitment/ StaffingBudget5LPALocationGurgaonOverview:TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneeds and maximizing the value they derive from ourservices.KeyResponsibilities:Develop...


  • gurugram, India Michael Page Full time

    Opportunity to work with one of the fastest growing Series B SaaS Organization High Growth Culture and Meritocratic Organization About Our Client Our Client is a Gurgaon, Bengaluru and San Francisco-based startup that is bringing the power of alternative data to the world of investing. Job Description Work with the leadership team to...


  • Gurugram, India ChargePoint Full time

    Requirements 3-5 years of experience in sales, account management, or customer success • Excellent written skills • Exceptional verbal phone communication • Bachelor’s degree preferred


  • gurugram, India ChargePoint Full time

    Requirements 3-5 years of experience in sales, account management, or customer success• Excellent written skills• Exceptional verbal phone communication• Bachelor’s degree preferred


  • Gurugram, India LogicLadder Technologies Full time

    Manager - Customer Success As the Manager of Customer Success you will be responsible for ensuring the success and satisfaction of our clients. This role involves overseeing a team of customer success representatives, developing strategies to improve customer experience, and collaborating with other departments to address customer needs and concerns. The...


  • Gurugram, India MongoDB Full time

    This role is on our Customer Onboarding team which lives in the Product Led Customer Success Organisation. Our mission is to deliver a world class onboarding experience by encouraging best practices, accelerating time to value and ensuring an optimal start for new customers. In this role, the Onboarding Success Manager will proactively monitor customers...


  • gurugram, India MongoDB Full time

    This role is on our Customer Onboarding team which lives in the Product Led Customer Success Organisation. Our mission is to deliver a world class onboarding experience by encouraging best practices, accelerating time to value and ensuring an optimal start for new customers.In this role, the Onboarding Success Manager will proactively monitor customers going...


  • Gurugram, India Hopcharge Full time

    Job descriptionJob Title:- Customer Success ExecutiveExperience:- 1yearsLocation:- Gurgaon, HaryanaKey Skills:- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...


  • Gurugram, India Hopcharge Full time

    Job descriptionJob Title:- Customer Success ExecutiveExperience:- 1yearsLocation:- Gurgaon, HaryanaKey Skills:- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...


  • gurugram, India Hopcharge Full time

    Job description Job Title :- Customer Success Executive Experience :- 1years Location :- Gurgaon, Haryana Key Skills :- 1) Customer Experience Executive. 2) B2C 3) Customer Retention. 4) Customer Success. 5) Renewals. The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have...


  • gurugram, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen. A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. About...


  • gurugram, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen. A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. About...


  • Gurugram, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen. A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.About...


  • Gurugram, India CREDITNAMA NVM FINSERV PRIVATE LIMITED Full time

    This is an in-person full-time role in Gurugram. This role is not virtual, online, freelance, or part-time.Location: Gurugram, HR Creditnama is a digital lending company dedicated to real-time distribution of property loans – Home Loans, Loan Against Property, and Commercial Property Loans – to individuals and SMEs. Our team and mentors, comprised of...


  • gurugram, India CREDITNAMA NVM FINSERV PRIVATE LIMITED Full time

    This is an in-person full-time role in Gurugram. This role is not virtual, online, freelance, or part-time. Location: Gurugram, HR   Creditnama is a digital lending company dedicated to real-time distribution of property loans – Home Loans, Loan Against Property, and Commercial Property Loans – to individuals and SMEs. Our team and mentors, comprised...


  • Gurugram, India Infosec Ventures Full time

    Sr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...


  • Gurugram, India Infosec Ventures Full time

    Sr. Associate / Associate - Customer Success Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting...


  • Gurugram, India Infosec Ventures Full time

    Sr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...